Brigitte Moos

• Greeting clients, and attend to all counter and telephone enquiries
• Reception and general administration duties including booking client appointments, processing claims, data entry and monthly reports.
• Liaising extensively with clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• Performing minor hearing aid repairs and troubleshooting
• Assisting Clinicians with the provision of clinical services, by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
• Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in training programs to enhance product knowledge and customer service skills.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Inventoried and ordered office supplies to maintain availability of products.
• Handled incoming and outgoing shipping and receiving activities.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collected and analyzed business data from various departments to prepare reports and presentations for management.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Applied effective time management techniques to meet tight deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Gained strong leadership skills by managing projects from start to finish.
• Worked effectively in fast-paced environments.
• Managing external contractors regarding posting confirmations, deliveries, costs and service accuracy.

• Regular negotiation with key stakeholders.

• Establish strong and compatible working relationships with suppliers, internal and external contractors and colleagues to gain maximum service levels.

• Routed business correspondence, documents, and messages to correct departments and staff members.
• Executed record filing system to improve document organization and management.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered incoming calls, directing clients to individuals addressing specific needs.

• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Maintained visitor log for entering and leaving facility for security purposes.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Routed incoming mail and messages to relevant personnel.