Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
BusinessAnalyst

Brigitte Portelli

Mooralla,VIC

Summary

Strategic Product and Project Manager with over four years of experience leading cross-functional teams to deliver complex projects on time. Proven track record in managing the entire project and product lifecycle, from initiation to closure, ensuring quality and adherence to deadlines. Skilled in Agile and Waterfall methodologies, adept at prioritising tasks, mitigating risks, and fostering collaboration to achieve project goals. Leverage strong customer relationship skills to gather stakeholder requirements and translate them into successful deliverables.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Manager

Jungle Commerce
Brisbane, QLD & Remote
01.2020 - Current
  • Negotiated contracts with vendors related to product components or services.
  • Conducted market research and competitive analysis for existing and potential products.
  • Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
  • Developed product roadmaps to help guide the development of new products.
  • Monitored industry trends and identified opportunities for innovation within the product portfolio.
  • Managed cross-functional teams across departments, including engineering, marketing, and sales.
  • Provided technical guidance during troubleshooting efforts when needed.
  • Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
  • Communicated progress updates at regular intervals with senior leadership.
  • Drafted presentations for internal review meetings and external events such as trade shows or conferences.
  • Collaborated with stakeholders to define product requirements and user stories.
  • Created processes and procedures that ensure high quality products are delivered on time.
  • Led project planning sessions to map out timelines for feature releases.
  • Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
  • Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Worked with engineers to improve user experience and confirm builds meet user specifications.
  • Worked with sales teams to land customer wins in complex deals.
  • Helped coordinate testing to verify quality and usability of new product features.
  • Engaged customers through interviews to define product vision, features, and releases.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Marketed products and services at tradeshows and promotional events.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Established relationships with third party developers who could extend the reach of our products.

Customer Service Manager

Australia Post
Melbourne, VIC
11.2018 - 01.2020
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Education

High School Diploma -

RMIT University
Melbourne, VIC
11-2013

Certificate - Product Management

General Assembly
NYC

Skills

  • Product Vision and Strategy
  • Requirements Building
  • User and UX Research
  • Product Lifecycle Management
  • Project Planning
  • Teamwork and Collaboration
  • Systems implementation
  • Project Management
  • Project tracking
  • Contract Management
  • Logistics Management
  • Work flow planning
  • Document Management
  • Project development
  • Inventory Control
  • Presentations
  • Customer Relations
  • Project development and lifecycle
  • Agile Methodology
  • Requirements Gathering
  • Operations Management
  • Customer Acquisition
  • Business Networking
  • Interpersonal Communication
  • End to End Feature Delivery
  • Stakeholder Alignment
  • Product Roadmaps
  • Product Development
  • And many more

Certification

  • Australian Driver's License
  • Working With Children

References

References available upon request.

Timeline

Product Manager

Jungle Commerce
01.2020 - Current

Customer Service Manager

Australia Post
11.2018 - 01.2020

High School Diploma -

RMIT University

Certificate - Product Management

General Assembly

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Brigitte Portelli