Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brijendra Maunder

Prestons,NSW

Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 35 years of related experience.

My claim processing qualities have won me national awards as "Warranty Administrator of the year"

I am always willing to learn and up to all challenges.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Warranty Administrator

Volvo Commercial Vehicles
03.2013 - Current
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Process new truck costing sheets for Pre Delivery Department
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Gathered paperwork and contacted customers to book appointments.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Checked documentation for accuracy and validity on updated systems.
  • Processed goodwill claims including negotiations with zone manager
  • Processed Cummins and Caterpillar warranty claims

Warranty Administrator

Mack Trucks Australia
10.1994 - 03.2013
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Processed goodwill claims, including negotiations with zone manager

Administrative Officer

Department Of Social Services
03.1993 - 10.1994
  • Worked in various positions from ASO 1 through ASO 3 in Pensions Department
  • Took telephone calls to assist pensioners in their queries
  • Worked at service counter to assist with queries and process forms


Warranty Administrator

Campbelltown Nissan
11.1992 - 03.1993
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Car brands - Nissan, Subaru, Suzuki
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.

Warranty Administrator

DCH Lakemba Nissan
06.1992 - 11.1992
  • Processed warranty claims for Nissan Cars
  • Processed campaign claims
  • Reconciled returned/rejected claims

Senior Executive Marketing

DCM Toyota
02.1988 - 04.1992
  • In charge of warranty and service planning department
  • Supervised staff to handle warranty goodwill claims from 170 dealers across the country
  • Processed/approved all claims for payment
  • Made claims to Toyota corporation in Japan for reimbursement
  • Analysed all failed parts sent from across the county and co ordinated with the technical department
  • Oversaw services campaigns carried out on behalf of Toyota Motor Corporation
  • Issued warranty and planning bulletins
  • Organized service conferences


Engineer, Body Shop

DCM Toyota
01.1985 - 02.1988
  • In charge of frame, cab, axe and engine assembly lines
  • Responsible for daily output of above components for final vehicle assembly
  • In charge of a crew of 50 assembly workers
  • In line with Toyota policy, help implement shop improvements and supervised daily quality control meetings

Graduate Engineer

DCM Toyota Limited
08.1983 - 01.1985
  • Involved in plant building for assembling light commercial vehicles
  • Working in Utilities department
  • Involved with team in erecting and commissioning all plant utilities, e.g., pumps/compressors, assembly line equipment, electrical cables.

Education

Bachelor of Mechanical Engineering - Mechanical Engineering

Punjabi University
Patiala, India
05.1983

Skills

  • Warranty Claim Processing
  • Material Preparation
  • Providing Feedback
  • Error Reviews
  • Factory Recalls Knowledge
  • Interoffice Correspondence
  • Records Management
  • Active Listening
  • Continuous Improvement Process
  • Claims Submissions
  • Reading Comprehension
  • Administrative Procedures
  • Timelines and Milestones

Certification

  • Bachelors degree certificate in Mechanical Engineering
  • AOTS certificate
  • Letter from DCM Toyota summarising positions held

Timeline

Warranty Administrator

Volvo Commercial Vehicles
03.2013 - Current

Warranty Administrator

Mack Trucks Australia
10.1994 - 03.2013

Administrative Officer

Department Of Social Services
03.1993 - 10.1994

Warranty Administrator

Campbelltown Nissan
11.1992 - 03.1993

Warranty Administrator

DCH Lakemba Nissan
06.1992 - 11.1992

Senior Executive Marketing

DCM Toyota
02.1988 - 04.1992

Engineer, Body Shop

DCM Toyota
01.1985 - 02.1988

Graduate Engineer

DCM Toyota Limited
08.1983 - 01.1985

Bachelor of Mechanical Engineering - Mechanical Engineering

Punjabi University

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