BRINDA BHANDARI
Sydney,NSW
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Customer Service Representative
Service NSW
Bondi Junction, NSW
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Aged Care Worker
My Care Nursing Agency
Townhall, Nsw
01.2023 - 05.2023
- Provided clients with emotional support and companionship.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Built strong and trusting rapport with clients and loved ones.
Store Assistant
ELEVEN
09.2017 - 05.2022
- Built customer loyalty through fostering strong relationship.
- Used expert level communications skills to satisfy customer needs.
- Served as retail associate, managed all retail duties including cashier work, restocking, and order merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Awarded as sales employee of the month two times.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Aged Care Worker
advantage aged care
Smithfield, Nsw
12.2021 - 01.2022
- Provided clients with emotional support and companionship.
- Assisted with mobility needs and maintaining personal hygiene of students.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Representative Team Leader
DAVID JONES
10.2019 - 02.2021
- Answered and managed multiple inbound customer call while minimizing wait time and fully answering customer question
- Quick learning ability aided in the management of various departments in a short period of time
- Maintained a positive attitude and thorough knowledge of product of offerings to accurately direct customers to products they were looking for
- Thorough a detailed understanding of product inventory and customer interest managed a 2% return rate
- Welcomed new customer, quickly, asserted their needs and answered questions they had to ensure a delightful shopping experience.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Certificate IV in Ageing Support/disability - Nursing
AIBI
NSW 2021.12 - 2023.01
BBA - Business And Accounting
Central Queensland University, NSW
Kent Street, Townhall 02.2020
Skills
- Professional interpersonal relationship skills including written and verbal communication skills
- Problem-Solving Ability
- Fluent in three different languages ( English, Nepali, Hindi, Urdu) and conversational speaker in Korean
- High level of attention to detail and multitasking
- Grooming and Bathing Assistance
- Patient Care and Safety
- Empathy and Compassionate Care
- Injury Prevention
- Emotional Intelligence
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Licensed Clinical Social Worker (LCSW)
Timeline
Customer Service Representative
Service NSW
02.2023 - Current
Aged Care Worker
My Care Nursing Agency
01.2023 - 05.2023
Aged Care Worker
advantage aged care
12.2021 - 01.2022
Certificate IV in Ageing Support/disability - Nursing
AIBI
2021.12 - 2023.01
Sales Representative Team Leader
DAVID JONES
10.2019 - 02.2021
Store Assistant
ELEVEN
09.2017 - 05.2022
BBA - Business And Accounting
Central Queensland University, NSW
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