BRINE THOMAS GOMES
Cranebrook,,Sydney,NSW
Summary
Results-driven professional with over 12 years of experience in customer service operations and compliance. Expertise in managing sales activities, talent recruitment, and client relationship management. Proven track record of building strong relationships with clients and employees while leveraging competitive data to drive results. Bringing blend of strategic thinking and people management skills, with proven track record of driving team success and fostering collaborative work environment. Known for effective communication, problem-solving, and adaptability, ensuring smooth operations and achieving business goals. Passionate about leveraging transferable skills to make significant contributions to organisational growth and leadership.
Overview
15
15
years of professional experience
Work History
Senior Customer Service and Operations Executive
Jay Jay Corporation
02.2025 - 03.2026
- Maintain liaisons with overseas/local customers and the head office to ensure smooth business relationships.
- Coordinate order follow-up and arrange shipments from Korea, Vietnam, and China.
- Oversee payment procedures including LC and TT.
- Assist customers with goods release from ports.
- Manage total office operations, including cash handling, staff management, and general administration.
Senior Customer Service Executive
Active (BD) Ltd
03.2023 - 01.2025
- Executed sales activities and managed sales pipelines with prospective clients.
- Recruited talent and maintained strong client relationships to ensure timely responses to needs.
- Developed and managed sales strategies, results, and execution plans.
Customer Relationship & CSR Executive
Rudholm Bangladesh
11.2018 - 12.2022
- Generated new business opportunities and promoted brand awareness.
- Handled supplier follow-ups for existing orders and ensured on-time CSR and compliance activities.
- Coordinated various professional trainings and audits.
Retail Outlet Officer
DHL Worldwide Express (Bangladesh) Pvt. Ltd.
08.2011 - 04.2017
- Managed retail outlets and increased sales through targeted campaigns and customer generation.
- Ensured shipment security and compliance with international standards.
Education
HSC - Business Studies
Notre Dame College
Dhaka01-2023
MBS - Marketing
National University Bangladesh
01-2010
BBS - Marketing
National University Bangladesh
01-2007
SSC - Business Studies
Bandura Holy Cross High School
01-2001
Skills
- Decision Making
- Organizing & Planning
- Problem Solving
- Excellent Communication
- Leadership
- Teamwork & Delegation
- Negotiation
- Customer relationship management
- Operations management
- Supply chain coordination
- Sales strategy development
- Payment processing
- Order fulfillment
- Client engagement
- Compliance oversight
- Team building
- Risk assessment
- Team building and training
Accomplishments
- Achieved GRS and FSC certificates for Rudholm Bangladesh., 2022
- Established a charity school with TSM Bangladesh and Rudholm BD., 2021
- Implemented well-being support, Gratuity, and Provident funds for Rudholm BD employees.
- Recognized as the highest showroom salesperson in the history of Aftab Automobiles Ltd.
- Awarded 'Outstanding Performer of the Year 2014' at DHL Worldwide Express BD., 2014
Personal Information
- Father's Name: Andrew Gomes
- Mother's Name: Euphrasy Gomes
Custom Section
Bangladesh
References
Name:Benedict Rinko Gome
Degenation:Customer service Manager
Organization:St. Georg Bank
Contact no:+61 435289340
Training
- STICA: Swedish Textile Initiative for Climate Action, 2021, Rudholm Bangladesh
- GRS: Global Recycle Standard, 2021, Rudholm Bangladesh
- Safety: Safety Drive Awareness, 2018, Aftab Automobiles Limited
- Specialized: Import Specialist Certificate, Safety and Security, CIS Awareness, DHL Worldwide BD
Timeline
Senior Customer Service and Operations Executive
Jay Jay Corporation
02.2025 - 03.2026
Senior Customer Service Executive
Active (BD) Ltd
03.2023 - 01.2025
Customer Relationship & CSR Executive
Rudholm Bangladesh
11.2018 - 12.2022
Retail Outlet Officer
DHL Worldwide Express (Bangladesh) Pvt. Ltd.
08.2011 - 04.2017
HSC - Business Studies
Notre Dame College
MBS - Marketing
National University Bangladesh
BBS - Marketing
National University Bangladesh
SSC - Business Studies
Bandura Holy Cross High School