MYOB
Brinlee Samuels
Administraton Proffesional
Oakford,WA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Receptionist
Knight
1 2023 - Current
- Welcomed clients and staff, creating a friendly and professional atmosphere.
- Opened and closed the office, ensuring smooth daily operations.
- Answered inquiries via phone and email with prompt and accurate responses.
- Managed a busy switchboard to facilitate effective communication.
- Coordinated deliveries and couriers, handling both incoming and outgoing items.
- Scheduled meetings and organized calendars for optimal efficiency.
- Dispatched and received mail, ensuring timely delivery and communication.
- Greeted incoming visitors and customers, providing friendly and knowledgeable assistance.
- Performed data entry tasks to maintain accurate records.
- Oversaw office management tasks to support daily functions.
- Planned and managed events, ensuring successful execution.
- Contributed to in-house creative and marketing initiatives.
- Conducted staff training and orientations to foster a cohesive team.
- Resolved conflicts and handled complaints from disgruntled clients effectively.
Admin & Payroll
BDBS Truck Services
2 2022 - 01.2023
- Answered inquiries via phone and email, providing prompt and professional responses.
- Managed deliveries, ensuring timely and accurate processing.
- Scheduled meetings to optimize team collaboration and efficiency.
- Dispatched mail, maintaining effective communication within the office.
- Greeted customers and clients, delivering excellent service and support.
- Performed data entry tasks to maintain accurate records and databases.
- Handled invoicing and reconciliation processes with attention to detail.
- Utilized Xero for accounting and financial management.
- Completed various office duties to support daily operations.
- Assisted with accounts management and financial tracking.
- Processed payroll accurately and in a timely manner.
- Planned and coordinated staff events to enhance team engagement.
Administration Assistant (contract)
Love Success - Investigo Ltd
10.2021 - 02.2022
- Drafted and sent temporary contracts to clients and employees.
- Conducted reference checks to ensure candidate qualifications.
- Produced and distributed correspondence, memos, faxes, and forms.
- Performed various administrative duties to support office operations.
- Utilized DocuSign and Bullhorn systems for document management.
- Updated and maintained the database for accurate record-keeping.
- Composed and sent emails on behalf of senior staff members.
- Approved placements, ensuring compliance with company policies.
- Liaised with consultants to address ad hoc queries and provide support.
Receptionist (contract)
Love Success - Village Vet, Chiswick and Hampstead Emergency Services
8 2021 - 10.2021
- Welcomed clients and provided excellent customer service.
- Answered phone calls and addressed email inquiries promptly.
- Scheduled and managed appointments efficiently, including emergency calls.
- Resolved conflicts and handled complaints effectively.
- Greeted clients and ensured a positive first impression.
- Maintained clear communication and collaboration with team members to achieve critical objectives under pressure.
- Operated point-of-sale (POS) systems accurately.
- Conducted stock maintenance and inventory management.
- Performed general office duties to support daily operations.
- Dispensed medication with attention to safety and compliance.
- Managed a busy switchboard to facilitate effective communication.
Counter Manager
Harrods
03.2020 - 07.2021
- Led team briefings to ensure clear communication of daily goals and tasks.
- Delivered high-end luxury customer service, providing personalized and exceptional experiences.
- Managed team rosters to ensure adequate staffing and efficient shift coverage.
- Promoted products via social media, driving engagement, and increasing brand awareness.
- Handled daily counter duties, including visual merchandising, to attract customers.
- Organized and launched promotional events to enhance product visibility and customer interest.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
- Met and exceeded KPIs, preparing detailed daily, weekly, and monthly performance reports.
- Managed tester products and stock, ensuring accurate handling, restocking, and display.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction through exceptional service and in-depth product knowledge.
- Resolved customer complaints professionally, ensuring positive outcomes for all parties.
- Sold merchandise using effective customer service techniques and professional selling skills to achieve productivity goals.
Admin & Payroll
BDBS Truck Services
10.2017 - 1 2020
- Same skills outlined in 2022-2023 BDBS work history
Education
High School Diploma -
Willetton Senior Highschool
Perth, WA 04.2001 -
Skills
Data Entry
Telephone skills
Customer/Client relations
Office Management
Administrative Support
Scheduling
Time Management
Office Administration
Interpersonal Communication
Adaptability
Call Management
Team Collaboration
Software
Microsoft Office - Outlook, Word, Excel, Powerpoint
Android
Apple
Google workspace - Gmail, docs, slides, sheets
Teams, Zoom, Slack
Jira
Canva
Xero
Smart Draw
Envoy
Evolution Security Software
Adobe
Timeline
Administration Assistant (contract)
Love Success - Investigo Ltd
10.2021 - 02.2022
Counter Manager
Harrods
03.2020 - 07.2021
Admin & Payroll
BDBS Truck Services
10.2017 - 1 2020
High School Diploma -
Willetton Senior Highschool
04.2001 -
Receptionist
Knight
1 2023 - Current
Admin & Payroll
BDBS Truck Services
2 2022 - 01.2023
Receptionist (contract)
Love Success - Village Vet, Chiswick and Hampstead Emergency Services
8 2021 - 10.2021
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