BRIONEY FERGUSON
Bomaderry,NSW
Summary
Organised and dependable, candidate is successful at managing multiple priorities with a positive attitude. Also, a capable manager with great team leadership, planning and organisational skills. Has experience directing and improving operations through collaboration and dedicated to partnering with co-workers to promote engaged, inclusive, and empowering work cultures. Overall, I am a hard-working and passionate jobseeker seeking a part-time position that offers professional development and utilises interpersonal skills, time management and problem-solving skills, while offering professional challenges.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Assistant
Flagstaff Group Services
05.2023 - Current
- Managing client databases and Job scheduling
- Using Business Central for incoming and outgoing invoicing, and other financial management
- Using MYP for rostering tasks, managing staff leave applications and other tasks
- Communicating with clients via email and in person, discussing order details and fulfilment
- Working and communicating effectively with a diverse group of people with different physical, and behavioural support needs and abilities
- General Office Support and all-rounder.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
- Optimized inventory control procedures to prevent supply shortages while reducing storage costs in the process.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared weekly employee work schedules to meet operational needs.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
Volunteer (Herbarium Assistant)
Janet Cosh Herbarium, University of Wollongong
11.2022 - 05.2023
- Working alongside the bushfire risk management research hub regarding botanical assessments
- Prepping and organising specimens for filing into the herbarium collection
- Assisting with identification of incoming specimens from research groups
- Data entry and management related to collection and research.
CSIRO Botanical Training Program (2023 Intake)
Centre for Australian National Biodiversity Research and Australian National Herbarium
01.2023 - 02.2023
- Mounting and organising specimens for filing into the herbarium collection
- Digital database management and incorporation
- Expert training on botanical identification and management.
Administration (freelance)
A variety of small business across the east coast of NSW
02.2017 - 01.2022
- Assisting clients with day-to-day administrative tasks
- Invoicing and client accounts management
- Record keeping and budget management
- Communicating with clientele regarding timelines, invoices, and payments
- Liaising with suppliers regarding orders and deliveries
- Assisting small business owners meeting requirements and setting up operations.
Education
Bachelor of Science - Conservation Biology and Ecology
University of Wollongong
01.2022
Skills
- Business Correspondence Writing
- Workflow Coordination
- Supply Replenishment
- Customer Relations
- Document Management
- Business Administration
- Spreadsheet Management
- Data Entry
Certification
- Statement of attainment, horticulture, and land management, 12/2023, TAFE-online
- Provide CPR, provide basic emergency life support, provide first aid, 02/2024, St John Ambulance
- Compass Animal Welfare Training, 08/2022, University of Adelaide – online
- Certificate III, Micro Business Operations, 01/2015, TAFE - Wollongong, NSW
- Certificate IV, Retail Management, 03/2011, First Impressions Retail College - Brisbane, QLD
- Certificate IV in Veterinary Nursing, 10/2007, TAFE - Kurri Kurri, NSW
License
NSW Drivers licence and own reliable car
Key Skills
Strong interpersonal communication skills developed through years of working in a high-pressure veterinary nursing environment then later in a management role within pharmacy retail. Written skills honed during extensive practice during university, in the form of field and lab reports, data collection and analysis, literature reviews, etc. Strong ability to collaborate as part of a team and ability to empathise and assist those experiencing adversity, due to my own experiences with disability. Fantastic customer service skills honed during years as a pharmacy manager and other customer-focused roles. Experience handling people orientated business operations, conflict resolution and training staff., Proficient in Microsoft office and general computer operations. Experienced in managing records and detailed databases. Report writing, presentation, data entry and analysis skills, developed during university. Familiar with utilising an assortment of software types for statistical and spatial analysis. Experience managing purchase orders, invoices, cash deposit preparation, data entry, office, equipment use and maintenance, PC proficiency, certifying data accuracy, business planning, process optimisation, business correspondence., Excellent conflict resolution and people management skills matured during time in management. Ability to priorities tasks and manage time effectively, exhibited during work in high pressure and dynamic veterinary hospital environment. Able to manage studies while dealing with serious illness and unexpected setbacks. Highly resilient and adaptable.
Other
Current NSW WWCC, police check and NDIS worker check
References
Available on request
Timeline
Administration Assistant
Flagstaff Group Services
05.2023 - Current
CSIRO Botanical Training Program (2023 Intake)
Centre for Australian National Biodiversity Research and Australian National Herbarium
01.2023 - 02.2023
Volunteer (Herbarium Assistant)
Janet Cosh Herbarium, University of Wollongong
11.2022 - 05.2023
Administration (freelance)
A variety of small business across the east coast of NSW
02.2017 - 01.2022
Bachelor of Science - Conservation Biology and Ecology
University of Wollongong
- Statement of attainment, horticulture, and land management, 12/2023, TAFE-online
- Provide CPR, provide basic emergency life support, provide first aid, 02/2024, St John Ambulance
- Compass Animal Welfare Training, 08/2022, University of Adelaide – online
- Certificate III, Micro Business Operations, 01/2015, TAFE - Wollongong, NSW
- Certificate IV, Retail Management, 03/2011, First Impressions Retail College - Brisbane, QLD
- Certificate IV in Veterinary Nursing, 10/2007, TAFE - Kurri Kurri, NSW
Similar Profiles
April DunnApril Dunn
Laundry Worker at The Flagstaff GroupLaundry Worker at The Flagstaff Group
Clara MeldrumClara Meldrum
Coordinator at Flagstaff Shelter ServicesCoordinator at Flagstaff Shelter Services
Anthony LittlemanAnthony Littleman
Shelter Coordinator at Flagstaff Shelter ServicesShelter Coordinator at Flagstaff Shelter Services