Briony Schofield

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Used cash registers and credit card machines to cash out customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.

• Collaborated with various team members to meet guests' requests
• Established unique service goals to each venue to provide constant and excellent service
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Used cash registers and credit card machines to cash out customers
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
• Managed 20-130 customers on day-to-day basis
• Assisted with functions.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Approached browsing customers to initiate conversations to determine buying preferences
• Answered questions about store policies and addressed customer concerns
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns

CERTIFICATES

• Responsible service of alcohol (RSA)
• Responsible conduct of gambling (RCG)