Briony Schutt
Coolum Beach,QLD
Summary
Dynamic customer service professional with extensive experience at Commonwealth Bank of Australia. Proven ability in conflict resolution and cash handling, consistently delivering exceptional service. Recognized for maintaining high standards in risk assessment and attention to detail, ensuring customer satisfaction in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank of Australia
Sunshine Coast, QLD
03.2015 - 11.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled large volumes of cash while following strict security and compliance procedures
- Provided exceptional customer service
2IC Front End Manager
Woolworths
Woodford, QLD
04.2010 - 01.2015
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Counted and balanced cashier drawers.
- Maintained a clean work area, including wiping down counters and cleaning spills immediately.
- Staff management
- Provided exceptional customer service
Education
High School Diploma -
Tullawong State High School
Caboolture, QLD11-2012
Skills
- Customer service
- Cash handling
- Conflict resolution
- Attention to detail
- Risk assessment
References
References available upon request.
Timeline
Customer Service Specialist
Commonwealth Bank of Australia
03.2015 - 11.2023
2IC Front End Manager
Woolworths
04.2010 - 01.2015
High School Diploma -
Tullawong State High School
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