Brisa Rubiano Urquijo
Glenroy
Summary
.
Friendly and outgoing with passion for delivering exceptional customer service. Possesses strong communication skills and keen ability to learn quickly, ensuring efficient and effective service. Ready to contribute to positive dining experience by providing attentive and courteous service.
Overview
1
1
year of professional experience
Work History
Retail Worker
Tiff’s Gift
07.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Waitress
Glenroy Noodle and Sushi Bar
03.2024 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Wait Staff Member
Crepes & Waffles
07.2023 - 12.2023
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
IELTS Preparation - English-as-a-Second-Language Education
Greenwich College
Melbourne, VIC12-2024
English Certificate - English-as-a-Second-Language Education
BROWNS Language English School
Melbourne, VIC07-2024
Barista Course - RSA Certificate
BROWNS English Language School
Melbourne, VIC05-2024
Skills
- Customer service
- Team collaboration
- Attention to detail
- Cash handling
- Table setting
- Sales techniques
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Retail Worker
Tiff’s Gift
07.2024 - Current
Waitress
Glenroy Noodle and Sushi Bar
03.2024 - 06.2024
Wait Staff Member
Crepes & Waffles
07.2023 - 12.2023
IELTS Preparation - English-as-a-Second-Language Education
Greenwich College
English Certificate - English-as-a-Second-Language Education
BROWNS Language English School
Barista Course - RSA Certificate
BROWNS English Language School
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