Brisha Kafle
Parramatta,NSW
Summary
Proven track record in enhancing cleanliness and customer satisfaction, demonstrated at STAR Services Inc. by implementing best practices and CDC guidelines. Adept in equipment inspection and fostering a positive work environment, my leadership at Global Hospitality Solution led to increased guest feedback. Skilled in communication and knowledgeable about customer service, I excel in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Office Cleaning
STAR Services Inc.
11.2023 - Current
- Kept up-to-date on best practices for office cleaning techniques and products through continued research and professional development.
- Continuously expanded knowledge of best practices for office cleaning through attending training sessions, workshops, or industry conferences.
- Ensured a healthy workplace by diligently following CDC guidelines for office cleaning and sanitization.
- Participated in ongoing professional development opportunities to stay current on best practices in office cleaning and sanitization, applying new knowledge as appropriate to improve overall service quality.
- Maintained high standards of cleanliness throughout facilities by supervising custodial staff and implementing effective cleaning schedules.
House Keeping Supervisor
Global Hospitality Solution
12.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
Wait Staff Member
Rio Brazilian Churrasco Bar and Grill
11.2022 - 02.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Education
Bachelors of Community Service
Torrens University Australia
Sydney, NSW11.2027
High School Diploma -
Merryland Higher Secondary School
Nepal04.2021
Skills
- Self directed and Highly Motivated
- Great Communication Skill
- Knowledge of cleaning products
- Equipment Inspection and Cleaning
- Customer service
- Inventory Organization
- Maintain Friendly and Positive Work Environment
Timeline
Office Cleaning
STAR Services Inc.
11.2023 - Current
House Keeping Supervisor
Global Hospitality Solution
12.2022 - Current
Wait Staff Member
Rio Brazilian Churrasco Bar and Grill
11.2022 - 02.2023
Bachelors of Community Service
Torrens University Australia
High School Diploma -
Merryland Higher Secondary School
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