Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Britany Patterson

Gordon,VIC

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lucas Mconalds
Lucas, Vic
06.2021 - Current
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.

Stable Hand

Alexander Racing
Miners Rest, Vic
02.2020 - 06.2021
  • Mixed feed, additives and medicines in prescribed portions.
  • Assisted with loading and unloading animals from trailers safely.
  • Cleaned and maintained the stable, including stalls, tack room, and feed storage area.
  • Assisted with grooming of horses before and after rides.
  • Followed safety protocols when operating tools and equipment.
  • Groomed horses before competitions.
  • Provided assistance during veterinary visits as needed.

Crew Member

Laverton Mcdonalds
Laverton, Vic
06.2015 - 04.2020
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Assisted management with inventory control and stock ordering.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Scrubbed and polished counters to remove debris and food.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Informed customers about daily specials in an engaging manner.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Brewed and served coffee and tea with preferred add-ins.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Education

Year 11 - N/a

Mount Saint Josephs Girls College
Altona, VIC
11-2015

Skills

  • Customer Relations
  • Stock Management
  • Operations Oversight
  • Loss Prevention

Certification

  • Full Automatic License with my own car.

Accomplishments

  • Crew Member of the year 2016 at Laverton Mcdonalds.

Affiliations

  • horse riding and competing in spare time.

Timeline

Assistant Store Manager

Lucas Mconalds
06.2021 - Current

Stable Hand

Alexander Racing
02.2020 - 06.2021

Crew Member

Laverton Mcdonalds
06.2015 - 04.2020

Year 11 - N/a

Mount Saint Josephs Girls College

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Britany Patterson