Britney Bigeni
Denham Court,NSW
Summary
Dedicated and hardworking individual with seven years of customer service experience, including roles in hospitality, hairdressing, and factory work. Great under pressure and consistently delivering a reliable and punctual performance. Strong work ethic and a flexible approach whether working independently or as part of a team. Proficient in customer service, Microsoft Office, Point of Sale transactions, and eager to utilise these skills in a new environment.
Overview
7
7
years of professional experience
Work History
Production Worker
Stegbar
Lansdowne, NSW
04.2023 - 05.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organised work environment for increased productivity.
- Building sliding windows.
Customer Service Representative
Hyundai
Ryde, NSW
03.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Apprentice Hairdresser
D&M Unisex Hair Salon
Minto
07.2020 - 03.2022
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Apprentice Hairdresser
Blondes & Brunettes
Narellan
08.2018 - 06.2020
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Mixed pigments and used proper techniques to achieve desired color.
- Performed treatments such as keratin and chemical straightening
- Performed foiling hair
- Applying hair colour
- Blow drying clients hair
Crew Member
McDonald's Restaurant
Macarthur Square, NSW
01.2017 - 07.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Year 10 -
Sarah Redfern High School
Minto08.2018
Skills
- Quick Learner
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Relationship building and management
- Styling Tools
- Clear Communication
- Cash Register Operation
Timeline
Production Worker
Stegbar
04.2023 - 05.2024
Customer Service Representative
Hyundai
03.2022 - 06.2023
Apprentice Hairdresser
D&M Unisex Hair Salon
07.2020 - 03.2022
Apprentice Hairdresser
Blondes & Brunettes
08.2018 - 06.2020
Crew Member
McDonald's Restaurant
01.2017 - 07.2018
Year 10 -
Sarah Redfern High School