Britney Bigeni
Sydney
Summary
Young and reliable individual seeking a Childcare Traineeship within a professional early learning environment. My experience ranges from customer service to working in team-based environments that require patience, responsibility, and strong communication skills. I am dependable and genuinely committed to building a meaningful career in childcare, learning every step of the way. Eager to grow within the industry and make a positive, lasting impact in the lives of young children.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Toyota
01.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Hyundai
10.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Century 21
04.2020 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Hairdressing Apprentice
Blondes and Brunettes
08.2018 - 03.2020
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
Crew Member
McDonald’s
12.2017 - 07.2018
- Worked front counter.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Year 10 -
Sarah Redfern High School
07.2018
Skills
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Scheduling
- Call management
- Paperwork processing
Timeline
Customer Service Representative
Toyota
01.2023 - 08.2024
Customer Service Representative
Hyundai
10.2022 - 01.2023
Receptionist
Century 21
04.2020 - 09.2022
Hairdressing Apprentice
Blondes and Brunettes
08.2018 - 03.2020
Crew Member
McDonald’s
12.2017 - 07.2018
Year 10 -
Sarah Redfern High School
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