BRITNEY CRAIG
Customer Consultant & Factory Worker
Melbourne,Victoria
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
With a history of 8 years working in a factory as a production line worker and a previous manager I’m confident to say i will always meet or go above requirements.
Overview
9
9
years of professional experience
Work History
Factory Production Worker
Neutron Laboratories
Melbourne, VIC
2023.01 - Current
- Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
- Packaged completed products according to customer specifications.
- Maintained a clean and safe work area in accordance with OSHA standards.
Customer Care Consultant
Miele
Scoresby, Australia
2022.07 - 2023.01
- Maintained high satisfaction score by consistently resolving first-call issues
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns
- Delivered customer support to high call load each shift
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
Factory Production Worker
Neutron laboratories
Rowville, Australia
2021.04 - 2022.07
- Sorted and packaged products to prepare for processing or shipment
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures
- Evaluated current production processes and made forward-thinking adjustments to improve output
Laborer Worker
APM
Keysborough, Australia
2020.01 - 2020.02
- Operated and maintained a variety of equipment including hand and power tools
- Performed regular servicing and preventive maintenance on assigned equipment
- Maintained clean, safe working environment by removing debris from job site prior to shift completion
Factory Manager
Chimera laboratories
Bayswater, Australia
2014.11 - 2019.07
- Inspected and repaired products to meet project expectations
- Sorted and packaged products to prepare for processing or shipment
- Set up and tended equipment with machine operators to complete runs
Education
Scoresby Secondary Collage
MelbourneSkills
- Multitasking and Prioritization
- Patient and Empathetic
- Customer Communication
- Critical Thinking
- Verbal and Written Communication
- Supply Maintenance
- Relationship Building
- Reliable & Trustworthy
- Quick learner
- Good work ethic & attitude
Additional Information
I also have a background of working with animals since the age of 13. I had volunteered to Foster and Groom animals.
Timeline
Factory Production Worker
Neutron Laboratories
2023.01 - Current
Customer Care Consultant
Miele
2022.07 - 2023.01
Factory Production Worker
Neutron laboratories
2021.04 - 2022.07
Laborer Worker
APM
2020.01 - 2020.02
Factory Manager
Chimera laboratories
2014.11 - 2019.07
Scoresby Secondary Collage