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BRITNEY CRAIG
Melbourne
Summary
Motivated and reliable professional currently studying a Certificate II in Animal Care with a long-term goal of building a career in wildlife conservation and animal welfare. Passionate about working with animals and eager to gain practical experience within wildlife sanctuaries, zoos or animal care facilities. Experienced in fostering and grooming animals and recognised for being dependable, quick to learn and always willing to take on new challenges.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Studying Certificate II animal care
RSPCA/Boxhill
Melbourne
07.2026 - Current
- Studying day-to-day animal care duties accurately and efficiently.
- Contributed innovative ideas and solutions.
- Working successfully with diverse groups.
Factory Production Worker
Neutron Laboratories
Melbourne
01.2023 - 04.2026
- Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
- Packaged completed products according to customer specifications.
- Maintained a clean and safe work area in accordance with OSHA standards.
Customer Care Consultant
Miele
Scoresby
07.2022 - 01.2023
- Maintained high satisfaction score by consistently resolving first-call issues
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns
- Delivered customer support to high call load each shift
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
Factory Production Worker
Neutron laboratories
Rowville
04.2021 - 07.2022
- Sorted and packaged products to prepare for processing or shipment
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures
- Evaluated current production processes and made forward-thinking adjustments to improve output
Laborer Worker
APM
Keysborough
01.2020 - 02.2020
- Operated and maintained a variety of equipment including hand and power tools
- Performed regular servicing and preventive maintenance on assigned equipment
- Maintained clean, safe working environment by removing debris from job site prior to shift completion
Factory Manager
Chimera laboratories
Bayswater
11.2014 - 07.2019
- Inspected and repaired products to meet project expectations
- Sorted and packaged products to prepare for processing or shipment
- Set up and tended equipment with machine operators to complete runs
Education
Certificate II Animal Care
Boxhill
07.2026 - 07.2026
Scoresby Secondary Collage
Melbourne, VIC 01.2013 - 06.2014
Highvale Secondary College
Melbourne, VIC 01.2012 - 01.2013
Skills
- Cleaning & hygiene procedures
- Communication
- Workplace health & safety
- Multitasking
- Patient and Empathetic
- Critical Thinking
- Supply Maintenance
- Quick learner
- Good work ethic & attitude
Timeline
Studying Certificate II animal care
RSPCA/Boxhill
07.2026 - Current
Certificate II Animal Care
Boxhill
07.2026 - 07.2026
Factory Production Worker
Neutron Laboratories
01.2023 - 04.2026
Customer Care Consultant
Miele
07.2022 - 01.2023
Factory Production Worker
Neutron laboratories
04.2021 - 07.2022
Laborer Worker
APM
01.2020 - 02.2020
Factory Manager
Chimera laboratories
11.2014 - 07.2019
Scoresby Secondary Collage
01.2013 - 06.2014
Highvale Secondary College
01.2012 - 01.2013