Britney Dawe
Bassendean,WA
Summary
Committed and hardworking retail assistant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist/ Waitress/bartender
The Cray
03.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Shelf Stocker
Coles
08.2023 - 05.2024
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Checked and pulled defective or expired products from shelves.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Cashier/Front of House Employee
Dominoes Pizza
02.2020 - 11.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Year 10 -
Rossmoyne Senior High School
Rossmoyne, WA12.2021
Skills
- Payment Collection
- Cash Register Operation
- POS Systems
- Product Recommendations
- Customer Service
- Organizational abilities
- RSA
Skills
- Issue Resolution
- Time management skills
- Written and verbal communication
References
Mr Hardeep Singh
Manager - Dominoes Bentley
Phone: 0469 862 052
Mrs Alicia faithful
Manager - Cole’s Kalgoorlie
Phone: 0423 078 484
Mr Neil Balala
Manager - The Cray Kalgoorlie
Phone: 0430 036 971
Mrs Tracey Brooks
Career Advocate - Training Alliance Group
Phone: 0401 007 249
Timeline
Front Desk Receptionist/ Waitress/bartender
The Cray
03.2024 - 12.2024
Shelf Stocker
Coles
08.2023 - 05.2024
Cashier/Front of House Employee
Dominoes Pizza
02.2020 - 11.2021
Year 10 -
Rossmoyne Senior High School
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