Britney Fazio
Port Douglas,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Bringing top-notch skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Assistant
Bunnings
04.2024 - 09.2024
- Provide excellent customer service by greeting and assisting customers in a friendly and professional manner
- Execute opening and closing procedures, ensuring the store is ready for business and secure at the end of day
- Monitor and manage inventory levels, conducting periodic stock checks and communicating with manager to reorder products as needed
- Handle customer complaints and returns professionally, seeking resolution and ensuring customer satisfaction
- Participate in training sessions and stay updated on product knowledge and industry trends
- Collaborate with team members to achieve sales targets and contribute to a positive and cohesive work environment
- Stocked merchandise, clearly labeling items, and arranging according to size or colour
The Hut
Hamilton Island Enterprises
06.2023 - 03.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Answered incoming calls and emails to provide product information, features and benefits.
Disability Support Worker
4U Care
01.2022 - 03.2023
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept accurate records for client files and handled related paperwork
- Adhered to company requirements for patient interactions and care standards
- Kept detailed daily logs with care actions, patient behaviors and incidents
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Drove clients safely to social activities and appointments
- Maintained safety with tidy, clean and hazard-free home environments
- Checked medication schedules and patient needs to enforce medication administration standards team-wide
- Provided high level of physical support by lifting, adjusting and moving clients
- Prepared nutritious meals to meet individual dietary needs for clients
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Bartender/Gaming Attendant
Warners at the bay
06.2019 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Set up bar for operation, obtained cash bank and stocked service bar
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour
- Managed cash and bar revenue during special promotions or sporting events
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events
- Performed cash handling duties, provided change and balanced money at end of shift
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities
Hospitality Worker
Belmont Hotel
03.2019 - 10.2019
- Identified and resolved customer complaints concerning food or lodging
- Managed multiple tasks in high-volume environment
- Maintained clean and organized appearance for restaurant areas to attract and retain customers
- Processed sales transactions using POS system
- Assisted customers with information regarding menu offerings and nutrition information
- Delivered food to guest tables with timeliness and efficiency
- Adhered to all safety and sanitation standards while preparing and delivering food
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
Retail Assistant
Universal Store
07.2018 - 05.2019
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Used POS system to process sales, returns, online orders and gift card activations
- Approached browsing customers to initiate conversations to determine buying preferences
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Stocked merchandise, clearly labeling items, and arranging according to size or colour
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Actively engaged customers to provide general assistance and information on store merchandise
- Folded and arranged merchandise in attractive displays to drive sales
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Shop Assistant
Woolworths
08.2015 - 03.2019
- Completed daily tasks accurately and on-time to support shop needs
- Greeted customers entering store and offered assistance with requirements
- Checked incoming orders and organized new stock
- Remained calm and composed in tense situations involving angry or upset customers
- Helped managers with daily checklists and last-minute requirements
- Maximized safety and production levels by frequently cleaning and organizing work areas
- Helped team members work optimally by frequently stocking work supplies and tools
- Addressed customer issues immediately to guarantee swift resolution
- Increased shop productivity by improving team processes and streamlining tasks
Education
High School Diploma - Year 10 certificate, Completed year 11
Great Lakes College Tuncurry Senior Campus
Tuncurry, NSW01.2018
Skills
- Product and Service Sales
- POS Transactions
- Store Maintenance
- Customer service
- Teamwork
- Organization and time management
- Multitasking abilities
- Communication skills
- Problem solving
- Responsibility
- Food Preparation and Safety
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Energetic and Outgoing
- Cash Handling and Management
- Food Service Management
- Housekeeping Skills
- Computer Skills
- Hygiene Standards
- Till Balancing
- Numeracy
- Work ethic
- Ability to work under pressure
- Leadership skills
- Safe Serving Knowledge
- Loss prevention awareness
- Honest and Dependable
- Store Opening and Closing
- Documentation Skills
- Conflict Resolution
- Safety Management
- Creative Thinking
Certification
- First aid/CPR
- RSA
- RCG
- Full driver's license
- Working with children's check
- NDIS check
Personal Information
Date of Birth: 03/12/00
Timeline
Retail Assistant
Bunnings
04.2024 - 09.2024
The Hut
Hamilton Island Enterprises
06.2023 - 03.2024
Disability Support Worker
4U Care
01.2022 - 03.2023
Bartender/Gaming Attendant
Warners at the bay
06.2019 - 01.2022
Hospitality Worker
Belmont Hotel
03.2019 - 10.2019
Retail Assistant
Universal Store
07.2018 - 05.2019
Shop Assistant
Woolworths
08.2015 - 03.2019
High School Diploma - Year 10 certificate, Completed year 11
Great Lakes College Tuncurry Senior Campus
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