Britney Hartley

• Create a welcoming environment for clients.
• Enhanced client relationships while maintaining consistent appointments.
• Optimized service delivery to improve client interactions.
• Monitored key performance indicators.
• Managed fabric preparation.
• Conducted detailed measurements for garment tailoring.

• Maintained a clean, safe environment for both customers and team
• people first mentality for customers and employees taking all feedback from both, equally and with urgency
• wage management and forecasting revenue against labour cost
• Coordinated work schedules to align with operational demands
• monitor team performance and training opportunities using green feedback strategies
• Overseen stock management, financial oversight, and routine store operations consistently.

In March of 2024 I transferred my role within the brand to a newcastle location

• Multi site store management, training new store managers on retail operations and leadership attributes
• Developed and assessed both short-term and long-term business strategies.
• Managed wage expenses.
• Customer satisfaction, ensuring a positive experience
• coaching and demonstrating Price negotiation align with sales strategy
• Utilized advanced roster management techniques for better workforce efficiency.
• Guided team towards developmental goals.
• Performed detailed evaluations of customer count
• Oversaw recruitment processes.
• Developed engaging social media content.
• Facilitated team comprehension of key performance indicators.
• Managed new store fit-outs efficiently along with daily visual merchandise changes for commercial purpose

• team management and performance monitoring against key performance indicators

• store standards in line with visual merchandise expectations

• ensure a consistent customer experience in store

• Managed data and created reports using Excel.
• Managed team performance align side store manger to ensure success.
• Oversaw team performance during assigned shifts.
• Loss prevention
• Ensured positive customer experiences.
• Managed supply orders.