Britney Jones
Andrews Farm,SA
Summary
Motivated and dedicated HR trainee with a keen interest in the details of human resources, particularly in the realm of recruitment and selection. Possessing a positive attitude and a results-oriented approach, I am committed to delivering excellence through strong dedication and professionalism. With a passion for learning, I eagerly embrace opportunities to expand my knowledge and skill set. Known for exceptional customer service skills, effective communication, and a high level of empathy, I am prepared to contribute positively to any team or organisation. Excited to continue growing and developing within the field of HR while making meaningful contributions along the way
Overview
8
8
years of professional experience
Work History
Human Resources Trainee Coordinator
Australian Radiology Clinics
09.2023 - Current
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements. Filed paperwork, sorted, and delivered mail and maintained office organisation.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered phone and performed clerical duties to assist human resources department.
- Informed applicants about job conditions and benefits.
- Supported the implementation of new HR software, aiding in data migration and training staff on its use.
- Collaborated with Senior HR Specialists on special projects such as revising company handbooks
- Maintained accurate employee records, ensuring timely updates to personal information, employment status, and benefits enrollment.
- Increased efficiency in benefits administration by developing easy-to-understand materials for employees regarding their options and eligibility.
- Conducted regular audits of personnel files to ensure completeness and accuracy for compliance purposes.
- Assisted with payroll processing by verifying hours worked.
- Filed paperwork, sorted, and delivered mail and maintained office organisation.
- Collaborated with managers to identify and address employee relations issues.
- Created and updated tracking spreadsheets using MS Excel.
Radiology Receptionist
Australian Radiology Clinics
07.2022 - Current
- Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
- Accurately recorded patient demographics, histories, referral sources into electronic health records system to ensure proper documentation.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology records.
- Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
- Streamlined front office operations for improved patient flow and reduced wait times.
- Managed patient accounts by accurately entering charges, payments, and adjustments into the billing system.
- Contributed to the optimization of appointment booking systems by offering insightful feedback on user experience improvements.
- Supported the implementation of new software programs and processes, providing feedback for continuous improvement in the office environment.
- Exceeded customer service expectations with prompt response times on inquiries about billing concerns or upcoming appointments.
- Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
- Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
- Developed strong rapport with patients through empathetic listening and clear communication of radiological procedures and policies.
- Improved patient communication by promptly answering phone calls and providing relevant information regarding appointments and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Unihealth Playford
04.2022 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient medical records.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Cafe Worker
Cafe Sia
07.2019 - 04.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Medical Receptionist
Murray Street Medical
09.2021 - 01.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient medical records.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Phlebotomist
Clinpath Pathology
06.2021 - 11.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
Kitchen Hand
Cafe Nova
04.2016 - 04.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximise productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
Education
Double Diploma - Human Resource Management+ Leadership & Management
The College of Adult Learning
Online11.2025
Certificate III in Pathology Collection -
TAFE SA
Gilles Plains, SA07.2021
SACE Certificate -
Xavier College
Gawler Belt, SA11.2017
Certificate II in Kitchen Operations -
TAFE SA
Elizabeth, SA11.2016
Skills
- Onboarding Processes
- Document Management
- Organisation skills
- Time Management
- Data Entry
- Decision-Making
- Excellent Communication
References
Mikayla Ladhams
Cafe Manager, Cafe Sia
0439 170 190
Kara Ireland
Senior Receptionist, Unihealth Playford
0412 146 694
Helen Siegertsz
Operations Manager, Australian Radiology Clinics
0421 260 744
Timeline
Human Resources Trainee Coordinator
Australian Radiology Clinics
09.2023 - Current
Radiology Receptionist
Australian Radiology Clinics
07.2022 - Current
Medical Receptionist
Unihealth Playford
04.2022 - 07.2022
Medical Receptionist
Murray Street Medical
09.2021 - 01.2022
Phlebotomist
Clinpath Pathology
06.2021 - 11.2021
Cafe Worker
Cafe Sia
07.2019 - 04.2022
Kitchen Hand
Cafe Nova
04.2016 - 04.2018
Double Diploma - Human Resource Management+ Leadership & Management
The College of Adult Learning
Certificate III in Pathology Collection -
TAFE SA
SACE Certificate -
Xavier College
Certificate II in Kitchen Operations -
TAFE SA
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