Summary
Work History
Education
Skills
Timeline
Generic

Britney Raethel

SALT ASH,NSW

Summary

Motivated and reliable individual currently undertaking a Certificate IV in Library and Information Services. Strong interest in information organization, customer service, and community support. Experienced in administrative tasks, communication, and working in fast-paced environments. Eager to contribute to a library or information service setting.

Work History

Workplace Student

Nelson Bay Vet
Nelson Bay, NSW
2023 - 2024
  • Assisted veterinarians during examinations and procedures.
  • Prepared and maintained surgical instruments and equipment.
  • Monitored animal behavior, promptly reported changes to ensure timely care.
  • Cleaned and organized treatment areas, enhancing workflow and safety.
  • Reduced stress levels in animals through gentle handling techniques.
  • Assisted veterinary team with daily operational tasks, facilitating smooth clinic operations.

Waitress

West Diggers Nelson Bay
Nelson Bay, NSW
2019 - 2022
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed food and beverage orders accurately and efficiently.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organization of dining area and tables, enhancing customer satisfaction and experience.
  • Built positive relationships with regular customers, driving repeat business through personalized interactions.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Supported team during busy shifts to enhance overall service quality.
  • Trained new staff on service techniques and procedures, improving overall service quality and team efficiency.
  • Handled cash transactions and operated point-of-sale system effectively.

Office Assistant

Nelson Bay Pest Control
SALT ASH, NSW
2015 - 2019
  • Coordinated appointment and pest control service scheduling to ensure timely service delivery.
  • Provided administrative support to staff, including document copying, scanning, filing, and supply ordering.
  • Maintained detailed records of service requests and client interactions to enhance tracking efficiency.
  • Responded to customer inquiries via phone and email promptly.
  • Supported technicians by preparing paperwork and materials, facilitating smooth service execution.
  • Oversaw inventory of office supplies and equipment to support daily operations.
  • Organized files and documents to ensure easy access and retrieval.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.

Education

Certificate IV - Library And Information Services

TAFE NSW
NSW
06-2026

Certificate III - Companion Animals

TAFE NSW
NSW
01-2023

Certificate II - Animal Care

TAFE NSW
NSW
01-2023

Certificate III - Hospitality

Quality Training
Nelson Bay, NSW
01-2019

Skills

  • Scheduling coordination
  • Record maintenance
  • Database updating
  • MS office
  • Computer skills
  • Research and analysis
  • Customer service
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Email and telephone etiquette
  • Communication skills
  • Positive attitude
  • Equipment management

Timeline

Workplace Student

Nelson Bay Vet
2023 - 2024

Waitress

West Diggers Nelson Bay
2019 - 2022

Office Assistant

Nelson Bay Pest Control
2015 - 2019

Certificate IV - Library And Information Services

TAFE NSW

Certificate III - Companion Animals

TAFE NSW

Certificate II - Animal Care

TAFE NSW

Certificate III - Hospitality

Quality Training

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Britney Raethel