Overview
Work History
Education
Skills
Timeline
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Britney Riley

Wollongong,NSW

Overview

8
8
years of professional experience

Work History

Dispensary Technicain/Casual Pharmacy Assistant

Bulli Pharmacy
01.2021 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Organized client information into correct profiles while maintaining confidentiality.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Requested updated prescriptions and medical information from physicians.

Guest Service Agent

Novotel Wollongong Northbeach
12.2020 - Current
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Recommended hotel services or amenities that guest may find useful.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Sale Assistant/Bakery Assistant

Woolworths Supermarket
07.2017 - 12.2020
  • Maintained safe food handling standards at all times.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Stocked and faced bakery cases with daily offerings.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.

Hospital Pharmacist

Chris O'Brien Lifehouse
07.2023 - 07.2023
  • Dispensed and procured medicinal products and supplies used in hospital.
  • Responded to queries regarding dosages, indications and drug availability.
  • Handled stock and order supplies of medicines and drugs.
  • Verified safety and accuracy of physician orders.
  • Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
  • Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
  • Maintained patient and medication records in compliance with government regulations and department policies and procedures.
  • Performed pain assessment and took appropriate action according to standard operating procedures.
  • Used [Type] system to review records and laboratory results for patients.
  • Counseled patients regarding proper intake of medications.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
  • Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
  • Developed and implemented individualized patient care plans for optimal outcomes.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.

Pharmacist

Berkeley Pharmacy/Hospital Hill Pharmacy
07.2023 - 07.2023
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
  • Maintained appropriate drug records and completed reports as necessary.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
  • Evaluated drug therapy to drive appropriate medicine use.
  • Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
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  • Conducted blood pressure screenings to reduce heart attack, stroke and death.
  • Evaluated and monitored laboratory data to drive safe and effective medication therapy.
  • Conducted medical device training to treat and rehabilitate illnesses and diseases safely.

Compounding Technician

Terry White
01.2022 - 01.2022
  • Counted, measured, and compounded medications following standard procedures.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Rural Pharmacist

Casino
07.2022 - 07.2022
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Utilized medical software to document and track patient progress.
  • Cleaned and sterilized instruments, equipment and surfaces.

Pharmacist

Pharmacy Express
06.2021 - 07.2021
  • Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Advised physicians on how to properly dose medications.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Effectively prioritized tasks and organized workflow to increase efficiency.

Student Representative

University Of Sydney Business School
01.2023 - 01.2025
  • Attended monthly meetings with [Type] board and student leadership committee to discuss program initiatives.
  • Represented student views on matters related to [Type] program to discuss with board.
  • Distributed information regarding advisory committee and representative programs to generate interest and participation.
  • Drafted feature articles for publication, promoting [Type] program activities.
  • Collaborated with other departments to promote student engagement.
  • Developed and maintained relationships with current and prospective students to drive retention.
  • Mentored students to increase satisfaction and help engage in campus life.

Student Mentor

University Of Sydney Business School
03.2022 - 02.2024
  • Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
  • Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
  • Counseled students individually and in group sessions to help promote personal and educational motivation.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.

Faculty of Medicine and Health Faculty

University Of Sydney Business School
03.2023 - 02.2025
  • Managed and supervised [Type] program and implemented policies and procedures to standardize delivery of care.
  • Identified and maintained close professional relationships with influential physicians and researchers in medical community.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Served as liaison between faculty and students.
  • Assisted in development and implementation of faculty development plans.
  • Recruited and hired amazing teachers to support [Type] students.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Guided and supported faculty and staff in development of new programs.

Committee Advisor

Illawarra Pharmacist Association
01.2022 - 01.2024
  • Attended committee meetings to propose, discuss and advance management and investment ideas.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Education

Master of Pharmacy -

University of Sydney
Camperdown, NSW
11.2023

Bachelor of Medical And Health Science -

University of Wollongong
Wollongong, NSW
12.2021

Higher School Certificate -

Holy Spirit College
Bellambi, NSW
12.2018

Skills

  • Medication Therapy Management
  • Assisting Pharmacists
  • Medication Packaging
  • Maintaining Medical Records
  • Answering Customer Questions
  • Using POS System
  • Resolving Customer Issues
  • Medication Distribution Support
  • Drug Inventory Control
  • Adverse Drug Interactions
  • Maintaining Clean Work Areas
  • Taking Medical Histories
  • High Blood Pressure Management
  • Ordering and Stocking Medications
  • Oral Medication Preparation
  • Teamwork and Collaboration
  • Allergy Management

Timeline

Hospital Pharmacist

Chris O'Brien Lifehouse
07.2023 - 07.2023

Pharmacist

Berkeley Pharmacy/Hospital Hill Pharmacy
07.2023 - 07.2023

Faculty of Medicine and Health Faculty

University Of Sydney Business School
03.2023 - 02.2025

Student Representative

University Of Sydney Business School
01.2023 - 01.2025

Rural Pharmacist

Casino
07.2022 - 07.2022

Student Mentor

University Of Sydney Business School
03.2022 - 02.2024

Compounding Technician

Terry White
01.2022 - 01.2022

Committee Advisor

Illawarra Pharmacist Association
01.2022 - 01.2024

Pharmacist

Pharmacy Express
06.2021 - 07.2021

Dispensary Technicain/Casual Pharmacy Assistant

Bulli Pharmacy
01.2021 - Current

Guest Service Agent

Novotel Wollongong Northbeach
12.2020 - Current

Sale Assistant/Bakery Assistant

Woolworths Supermarket
07.2017 - 12.2020

Master of Pharmacy -

University of Sydney

Bachelor of Medical And Health Science -

University of Wollongong

Higher School Certificate -

Holy Spirit College

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Britney Riley