Britney Roadley

Organized spaces, materials and catering support for internal and client-focused meetings. Created customer support strategies to increase customer retention. Researched and corrected customer concerns to promote company loyalty. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch. Coached team members to deliver hospitable, professional service while adhering to set service models.

I worked in the factory, food handling, basic warehouse work (heaving lifting ect); Deliveries; Cleaning; Production.

Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty. Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals. Maintained regular and consistent attendance and punctuality. Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning. Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

I worked in a full time position in a retail outlet, talking with customers, telling them about the product, about the business, how it’s all made (without giving them all secrets.)