BRITNEY TIMS
Sydney,Australia
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy, human resource, customer service and finance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Resolution Generalist
IKEA
09.2024 - Current
- Provided versatile support to various departments, enhancing overall efficiency.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Streamlined supply chain management for enhanced inventory control and cost reduction.
- Improved retention rates by building strong customer relationships.
- Resolved billing issues for improved customer trust.
- Trained new team members to uphold quality standards.
- Improved first-call resolution by analyzing customer interactions.
Talent Acquisition Coordinator
Builder.ai
07.2023 - 05.2024
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Reviewed legal documentation and recommended appropriate actions or forwarded to higher headquarters for resolution.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Human Resouce Trainee
Better.com
04.2023 - 07.2023
- Managed day-to-day processing of accounts receivable, producing correlating reports.
- Ascertained improvements within each unit function as required to increase support services efficacy.
- Prepared both financial and administrative reports, analyzing and interpreting statistical and financial planning data.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Planned advertising account activities such as identifying customers, managing resources, and setting deadlines.
- Managed inventory, ordered new equipment, and scheduled repairs for damaged equipment.
- Served as the accounting, logistics, and human resources lead for day-to-day activities, both directing and reviewing material.
Education
Masters in Management - Business Management
Macquarie University
Bachelors in Entrepreneurship and Economics - Business
University of Delhi
Skills
- Project management
- Problem solving
- Communication skills
- Data analysis
- Customer relationship management
- Finance organization
- Jira
- Workday
- Workable
- Stakeholder Management
- Compliance Analyst
- Supply Chain Management
- Microsoft 365
- Statistics
Certification
- Introduction to Project Management - IBM
- Work Smarter with Microsoft Excel - Microsoft
- Foundations of Business Strategy - University of Virginia
- National Cadet Corps C Certification - Ministry of Defense, Government of India
Timeline
Resolution Generalist
IKEA
09.2024 - Current
Talent Acquisition Coordinator
Builder.ai
07.2023 - 05.2024
Human Resouce Trainee
Better.com
04.2023 - 07.2023
Bachelors in Entrepreneurship and Economics - Business
University of Delhi
Masters in Management - Business Management
Macquarie University
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