Britney Whitby
Capel,WA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Receptionist
South32
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Monitor vehicle, employee and visitor access into the Worsley refinery.
- Answered phone promptly and directed incoming calls to correct offices.
- Managing work experience students, confirming details with school, collecting all relevant forms, approving supervisors for their student and setting students up within out Gallagher and BisTrainer system.
- Manage records entered into BisTrainer. Approving all licences, certificates and assessments, declining others within reason.
- Ensured all visitors and employees have watched our induction video and/or attended our face-to-face induction training as required.
- Issue personal protective equipment to all employees and visitors entering our refinery.
- Issued and printed cards for employees.
- Entering and filing vehicle application forms.
- Monitoring all visitors entering and working within our refinery.
- Managing internal training at both our mine site and refinery. Including assigning trainers, booking into BisTrainer, sending invites from outlook calendar to all trainers, updating details for training session and ensuring all essential training is entered.
Learning & Development Coordinator
Voyages Ayres Rock Resort
08.2023 - 01.2024
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Built constructive trainer and vendor relationships for successful program delivery.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Organised and delivered orientation for all new employees at our resort.
- Managed and organised all training records for all employees at our resort.
- Created and updated learning modules
Trainee Conservation & Ecosystem Management
Forest Products Commission
01.2021 - 07.2023
- Attended training sessions and meetings to learn new information and develop personal skills
- Developed essential skills and techniques through diligent practice
- Worked alongside senior team members to learn related job tasks and roles
- Shadowed managers and senior employees to gain experience, noting down observations
- Entered and filed documents and records into system
- Updated documentation and reports for business records
- Typed, edited and proofread documents and correspondence
- Worked closely with human resources to support employee management and organizational planning
- Set specific goals for projects to measure progress and evaluate end results
- Worked in isolated areas using SARS (search and rescue) communication with the admin team
- Acting in a higher role during my traineeship as an Organisational Development Officer
- Collected quotes for training sessions to ensure staff were given the training required in their roles at the best value
- Organised and attended meeting such as toolbox meetings, team building, conferences and many more.
Domestic Cleaning
Gina's Cleaning
01.2018 - 01.2021
- Conscientious and detail-orientated, making sure that my cleaning is completed at a high standard for both the business and client
- Exceptional Time Management ensuring that I am always early when arriving to my clients
- Able to work independently and as a team to ensure that all work tasks are completed to a high standard
- Able to build strong bonds filled with both loyalty and trust
- Strong communications skills with a friendly and kind manner
- Familiarity and compliance with sanitary and hygiene regulations
- Handling hazardous chemicals in a safe manner when storing or using
- Recognise and report hazards, ensuring safety standards are met
- Honest and true documentation of hours worked.
Education
Skills
- Ability to work well and remain calm and productive under pressure with tight deadlines
- Ability to adapt quickly to new changes in my role
- Effective relationship management and relationship building skills
- Ability to prioritise with strong attention to detail
- Excellent technical skills in Microsoft Word, PowerPoint, Excel, Visio, Content Manager, Training database, TechOne, BisTrainer, gallagher and Adobe Acrobat PDF
- Exceptional planning and organisational skills
- Working as part of a team, sharing knowledge and working together to increase performance standard
- Treat people with respect under all circumstances, instill trust in others beside upholding the values of the organisation
- Strong desire to stay busy and keep achieving targets at a high standard and looking for new goals and tasks
- Eye for accuracy when working with controlled documents, filing, emails, receipting invoices and creating purchase orders
- Takes initiative in order to begin or complete a task without needing prompting
- Always ensuring that no one is struggling in my team, I will always give a helping hand where I can and pick up work if it means helping out a team member
- Strong communication skills with my team and supervisor
Certification
- Certificate III in General Education for Adults
- Certificate II in Conservation & Ecosystem Management
- HLTAID011 Provide First Aid Certification
- HLTAID009 Provide Cardiopulmonary Resuscitation CPR Certification
- Operate a Four-Wheel Drive on Unsealed Roads Certification
- Heavy Vehicle Rollover Prevention Certification
- Introduction to the WA Public Sector
- Certificate MAB40 Backpack and Boom Spray
- Certificate in Basic Excel Training
- Certificate in Intermediate Excel Training
Timeline
Training Receptionist
South32
02.2024 - Current
Learning & Development Coordinator
Voyages Ayres Rock Resort
08.2023 - 01.2024
Trainee Conservation & Ecosystem Management
Forest Products Commission
01.2021 - 07.2023
Domestic Cleaning
Gina's Cleaning
01.2018 - 01.2021
- Certificate III in General Education for Adults
- Certificate II in Conservation & Ecosystem Management
- HLTAID011 Provide First Aid Certification
- HLTAID009 Provide Cardiopulmonary Resuscitation CPR Certification
- Operate a Four-Wheel Drive on Unsealed Roads Certification
- Heavy Vehicle Rollover Prevention Certification
- Introduction to the WA Public Sector
- Certificate MAB40 Backpack and Boom Spray
- Certificate in Basic Excel Training
- Certificate in Intermediate Excel Training
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