Britney Evelyn Tims
SYDNEY,NSW
Summary
Accomplished Senior Resolutions Specialist with expertise in dashboard design using Power BI, stakeholder collaboration, and project management. Proven ability to enhance service performance and improve processes to drive organizational efficiency.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Senior Resolutions Specialist
IKEA
Sydney, New South Wales
09.2024 - Current
- Progressed to senior resolutions specialist designation, overseeing co-worker questions and delivering first call resolutions.
- Designed and analysed dashboards on Power Bi to track service performance and identify key reasons for co-worker assistance in delivery and assembly operations, while mapping customer journeys post-service using Miro to improve overall experience.
- Contributed to the IKEA New Zealand store launch by supporting recruitment, onboarding, and training of new co-workers, developing internal documentation, and delivering training for customer remote meeting points and service operations.
- Played a key role in the IKEA New Zealand expansion project, supporting hiring, training, and onboarding of new co-workers.
- Created internal training materials and enabled smooth operations for customer remote meeting points and service functions.
- Partnered with delivery teams to integrate and streamline New Zealand delivery processes with existing systems.
- Collaborated cross-functionally with internal and external stakeholders, including the New Zealand delivery team, to implement and integrate delivery processes with existing systems and support the setup of the Customer Meeting Point.
Talent Acquisition Coordinator
Builder.ai
New Delhi, Delhi
07.2023 - 06.2024
- Managed Workable Applicant Tracking System (ATS), streamlining candidate data and improving recruitment workflows and hiring processes.
- Collaborated with internal stakeholders to facilitate end-to-end recruitment for Sales roles, including SDRs, Account Managers, Business Development, and Director of Sales across Middle East and Asia-Pacific regions.
- Drafted and managed offer letters and employment contracts using DocuSign, ensuring a seamless onboarding experience.
- Mapped the end-to-end candidate journey, from interviews to post-offer stages and document signing, to improve recruitment efficiency.
Human Resources Management Intern
Better.com
New Delhi , Delhi
03.2023 - 07.2023
- Utilised Workday (Human Capital Management – HCM) to enhance HR functions, supporting recruitment, payroll, time and attendance, benefits administration, and performance management across US and Middle East regions.
- Partnered with the legal team on company documentation, ensuring compliance and process alignment.
- Analysed employee data and created presentations to provide insights and support operational strategies.
Education
Bachelor of Arts - Entrepreneurship And Management Studies
Delhi University
New Delhi07-2023
MBA - Management And Financial Management
Macquarie University
Sydney, NSW03-2026
Skills
- Dashboard design
- Stakeholder collaboration
- Project management
- Power BI
- Customer relations specialist
- Workday HCM
- Advanced Excel
- Financial and operational reporting
- Compliance monitoring
Certification
Introduction to Project Management - IBM.
Timeline
Senior Resolutions Specialist
IKEA
09.2024 - Current
Talent Acquisition Coordinator
Builder.ai
07.2023 - 06.2024
Human Resources Management Intern
Better.com
03.2023 - 07.2023
Bachelor of Arts - Entrepreneurship And Management Studies
Delhi University
MBA - Management And Financial Management
Macquarie University