BRITNEY J COOK
Metford,NSW
Summary
Offering a high degree of self motivation, demonstrated and transferable experience, I am seeking a challenging position with an established company. I welcome the opportunity to commit myself to long term personal and skill development. With an excellent record of teamwork plus the proven ability to work independently I pride myself on being a valuable team member for my employer.
Overview
15
15
years of professional experience
Work History
Helpline Caseworker
Department of Communities and Justice
03.2023 - 08.2023
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Collected and reviewed supplementary records to better understand patient history.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Attended professional trainings related to best practices in case management techniques.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Intense Family Preservation Caseworker
Muloobinba Aboriginal Corporation
Newcastle / East Maitland
09.2019 - 09.2022
- working intensively for up to 15 hours per week within the Family Home for up to a 12 week period to 6 months.
- Developing case plans in consultation with the Family DCJ that include specific and achievable goals.
- Develop safety plans that address identified risks and the issues of concern.
- provide information, education and support to families.
- Maintain confidential records of any client.
- coordinate and additional support that clients may require.
- Advocate for Families with other services to achieve appropriate service.
- Create awareness about a safe environment for young people and children
- promote non-violent, protective and nurturing environments for Families with children and young people.
Caseworker
OOHC, Wandiyali Children’s Services
01.2018 - 01.2019
- Conducting risk assessments where it is alleged that a child is at risk of harm
- Working to ensure the safety and wellbeing of Child and Young people by introducing plans in the placement to access services that assist in their ongoing safety and wellbeing
- Working collaboratively with other NSW Agencies, NGO’S and Families to plan, coordinate and negotiate Services for Child and Young persons
- Managing complex cases and situations with High needs and high-risk clients and within their placement
- Preparation of court documents, attending court and participating in the evidentiary process.
Trainee OOHC Caseworker
DDS
01.2017 - 01.2018
- Employment Strategy
- Ability to develop and review case plans
- Deliver effective Case work
- Monitor and assess the needs of children and Young people in placement
- Maintain thorough records of children and young people in placement
- Provide support to assist in the maintenance of placements, System experience
- Solving complex customer issues
Customer Service
Sykes/St George Call Centre
01.2016 - 01.2016
- Professional Attribute
- Providing the highest quality of support to customers
- Calm under pressure
- Flexibility / interacting with customers with challenging personalities
- Active listening and engaging with customers
Customer Service Cashier operator
Woolworths
01.2012 - 01.2014
- Cash handling
- Great customer service
- Ability to meet deadlines
- Manual handling
Bank teller
01.2012 - 01.2012
- Work experience 3 months)
- Cash handling
- Meet deadlines
- Great customer service
- Professional attribute
- Currency exchange
- Check handling
- Show great level in maths
Customer Service Cashier operator
Woolworths
01.2009 - 01.2012
- Cash handling
- Great customer service
- Ability to meet deadlines
- Manual handling
Education
IV Community Services – Aboriginal Employment Strategy -
Certifcate
2018
Cert II in Retail -
Callaghan college Jesmond
2011
12 certificate -
Callaghan College
2010
Statement of Attainment – Providing First Aid -
2016
Statement of Attainment – Community Breastfeeding Mentoring -
2016
Warlga Ngurra Women’s Refuge -
2016
Skills
- Self-Motivated
- Teambuilding
- Organization and Time Management
- Conflict Resolution
- Collaboration
- Flexible & Adaptable
- Client Interaction
- Client Advocacy
- Case Documentation
- Client interaction
- Case information confidentiality
- Family engagement
Timeline
Helpline Caseworker
Department of Communities and Justice
03.2023 - 08.2023
Intense Family Preservation Caseworker
Muloobinba Aboriginal Corporation
09.2019 - 09.2022
Caseworker
OOHC, Wandiyali Children’s Services
01.2018 - 01.2019
Trainee OOHC Caseworker
DDS
01.2017 - 01.2018
Customer Service
Sykes/St George Call Centre
01.2016 - 01.2016
Customer Service Cashier operator
Woolworths
01.2012 - 01.2014
Bank teller
01.2012 - 01.2012
Customer Service Cashier operator
Woolworths
01.2009 - 01.2012
IV Community Services – Aboriginal Employment Strategy -
Certifcate
Cert II in Retail -
Callaghan college Jesmond
12 certificate -
Callaghan College