Britt Hastings

This role encompasses tasks undertaken during my time in my Knight Frank Facilities Administrator role, but also includes.

• Undertake daily and monthly site inspections, to ensure a safe and compliant property
• Tenant relationship management for the ACT portfolio - across multiple buildings and tenants
• Scheduling of planned preventative maintenance
• Scheduling of Property Risk Audits.
• Preparing documentation and undertaking of site HSE audits
• Working with both my team and tenants to identify opportunities for efficiencies and sustainability initiatives.
• Assist in procurement process, by reading and summarising applicants submissions.
• Regularly check in with my client to ensure efficient delivery of building management services.

Assisted my team by undertaking the responsibilities of:

• Liaising with contractors to to ensure service and compliance documentation was provided, work orders closed out and invoices paid.
• Attending and minuted tenant and contractor meetings.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Maintained the compliance documentation for the portfolio.
• Maintained service contract status information in Core Vision.

• Assisted clients with organising meeting room bookings, arranged catering bookings for clients when required
• Maximized venue utilization with strategic scheduling and space allocation.
• Setup meeting rooms with the required layout and AV specifications.
• prepared and issued invoices to clients post bookings
• Built strong customer relationships, in order to understand how Flex as a business was able to increase client bookings and meeting centre utilisation.

• Day-to-day running of the club’s operational functions and Staff Management
• Performing clearance: entering gaming figures into analysis system, and accounting for variances
• Recording daily gaming figures
• Ensuring a high level of quality service is provided within the venue
• Rostering staff
• Finalising all figures entered into Cash Spreadsheets on a daily basis
• Actioning necessary items raised by Duty Managers and Chefs in shift reports
• Stock purchasing, producing and processing invoices
• Stocktake
• Cleaning beer lines
• Performing self-exclusions
• Staff interviews, recruitment and inductions
• Updating of In-House advertising materials
• Maintaining Raiders Belconnen Website
• Liaise with Sales Reps and Account managers
• Analyse sales data for the purposes of maintaining stock levels and projecting product trends
• WHS responsibilities and inspections

As a Customer Service Officer, I initially took inbound calls at the MyGov help desk, assisted Australian clients set up their accounts and provided guidance to them through the Covid-19 pandemic. I was up-skilled a number of times throughout my contract. And later progressed to approving claims.

I was deemed most proficient in the Canberra Centre, having completed a significant number of tasks to an extremely satisfactory level.

• Making and receiving calls in a professional manner
• Communicating with senior staff and customers
• Coding and finalising tasks to a high standard

• Perform all aspects of a gaming machine/bar attendant and gaming service attendant
• Day-to-day running of a club, within the requirements of Duty Manager
• Welcome members, process renewals, applications and golf memberships. Take bistro bookings, maintain functions calendar (bookings and menu options).

• The task I was assigned during my internship with Telstra Global, was to participate in their Customer segmentation project.
• This required me to analyse and interpreted the data provided, relating to the quantity and value of customer orders; find problems with the information in the system to be rectified by the necessary department at a later time, and formulate potential areas where Telstra could improve services provided to the customers, and increase potential income.

• Responsible for set-up of polling booth, counting of unused ballot papers issued on a daily basis, prior to commencement of voting and again at the end of the day.
• Allocation of roles to staff daily, and scheduling start, finish and meal times.
• Maintained accurate daily records of number of voters and divisions under which federal voted were cast and responsible for counting and organising of all cast pre-poll votes, and preparation for secure shipment back to Australia.

• Performed all aspects of a gaming machine/bar attendant and gaming service attendant
• Reception, concierge and raffles/promotions.

• Supervision of security staff and construction teams associated with the remodel of the consulate
• Liaising with Project Manager on project time lines and daily tasks
• Ensuring a safe and clean construction site was maintained as per Australian WH&S standards
• Receiving and signing off on material and goods deliveries
• Troubleshooting any problems that arose maintaining adherence to the consulates requirements

• Day-to-day running of a club, with the duties varying slightly according to the venue
• Functions management
• Performing clearance: rolling of the day entering figures into Dacom, and accounting for variances
• Recording daily figures and performing necessary tasks to do to Note breakers and Cash redemption terminals
• Organising functions and ensuring a high level of quality service is provided, including liaising with clients and negotiating with catering company
• All daily gaming filing and checking of MAR'S (Machine Access Registers)
• Rostering staff
• Entering and maintaining accurate figures and details into daily cash sheets
• Maintaining an accurate local incident record book and daily shift reports
• Stock purchasing, producing and processing invoices
• Stocktake
• Cleaning beer lines
• Counting tills
• Performing self exclusions
• Assisting in staff interviews
• Performing internal gaming machine audits
• Readying for ACTGRC venue audits (ACT Gaming & Racing Commission)
• Writing end of month Sch H notes for ACTGRC
• Assisting to promote other in-house sponsored community charitable events
• I successfully assisted the club in meeting statutory obligations and operational procedures to a high standard
• Assisting in the organisation of our marquee at the 2012 Multicultural Festival
• During this time I was awarded the Labor Club’s Employee of the Group 2009 and attended the 2010 G2E (Global Gaming Expo) in Las Vegas
• I successfully completed and obtained various industry related certificates and credentials.
• Successfully contributed to the other areas within the Club through other roles such as OHS representative and OHS Committee member, and as a member of the Social Club Committee.
• Assisted the catering contractor with the development of a standardized functions menu package for rollout across three Labor Club venues – including pricing; and developing specific functions packages as required to suit individual client and budget needs.

• The ability work with both internal and external stakeholders
• Assisting in maintaining the high standard of responsible gaming of the Group
• Maintenance of a detailed spreadsheet of Group gaming figures on a daily basis
• Preparation of group monthly gaming data for Club Data Online.
• Preparation of group monthly gaming data for the purpose of product and trend tracking.
• Tracking any variances, machine and customer
• Keeping an accurate record of Sch C notes Group-wide
• Assisting all people responsible with EOM Sch H notes, and preparation of notes for Belconnen venue
• Converse with and assist ACTGRC with any questions relating to EOM for all venues
• Assisted staff in preparing relevant paperwork for Gaming licenses
• Submission of all relevant paperwork for gaming licenses
• Preparation and submission of all necessary paperwork for Bingo permits
• Maintenance of accurate records of self-exclusions and Possible Problem Gamblers, including updating membership database accordingly.
• Processing and distributing material relevant for self-exclusions
• Preparation and distribution of Group-wide internal gaming machine audits
• Preparing all venues for ACTGRC audits, and acting as point-of-contact and able to answer any relevant questions regarding audits
• I successfully assisted in the task of designing, planning, moving, storing, and storage/sales of outgoing bases relocation and reinstallation of the entire gaming floor consisting of 272 machines, in the 48-hour overhaul at the Belconnen venue.
• This included such things as the selecting new machine bases, and coordinating teams of internal and contractor staff approx 60 in total i.e. Gaming Techs, Cablers, Electricians, Builders and Carpenters, and Club staff with moving and installing machines and furniture - and finished with the provision of breakfast and correct coffee orders in the morning.
• I was able to obtain an account with the AFP to help make our gaming license procedure easier.
• During this time I was also trained in the role of banking officer at the Belconnen venue.
• I assisted the Stock controller with the setup/design of the new till system.
• I achieved a 100% positive ACTGRC audit on all four Labor club venues and received a letter of personal thanks for my efforts from an auditor within the ACTGRC.

• Performed all aspects of a gaming machine/bar attendant, including overnight clearances
• Efficiently and successfully undertook other duties such as: Bingo booking, setup, calling, and sales; Reception and Concierge tasks; Raffles; TAB and Coin Box