Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
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BRITT MCCROARY

Moss Vale,NSW

Summary

Reliable Rehab Manager successful at operating in high-volume, fast-paced environments. Skilled in leading teams to meet objectives on stringent timelines under legislation and within financial expectations. Empowering leaders with superior communication and collaboration abilities demonstrated over 7+ years of management performance. Ability to support all allied health professionals within their role to meet company values, goals and expectations.

Overview

5
5
years of professional experience

Work History

Area Manager - Southern/Regional NSW (Seconded)

IPAR
07.2023 - Current
  • Reviewed claims for injured workers across the Region to ensure consistency, quality assurance and best practices
  • Held training for team leaders and branch managers on claims management (psychological and physical) within each branch to assure continuity of care.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes across five branches in NSW.
  • Conducted training sessions to educate rehab consultants on best practices and procedures to increase profitability, KPIs, RTW rates and budgets.
  • Transformed underperforming teams into productive and profitable teams all hitting their budgets.
  • Resolved conflicts promptly within the teams and also with customers to a high standard
  • Managed staff on performance improvement plans to support growth within their role and ability to work effectively.
  • Oversaw budget planning, strategy development, and growth targets daily and supported team leaders in developing strategies to implement within their teams.
  • Supervised various locations, enforcing high-quality standards of operations.
  • Developed and supported 5 direct reports (branch managers) and over 90 staff members to achieve goals.
  • Built a new team within NSW and overseen interviews, hiring and termination of staff where needed.
  • Business development to increase customer relations
  • Supported conflict resolution training within the team and with external organisations as an accredited mediator.

Branch Manager - Wollongong and Wagga Wagga

IPAR
05.2021 - 07.2023
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer relationship interactions.
  • Complied with regulatory guidelines and requirements.
  • Created financial dashboards to provide insights into key performance indicators.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed strategies to support with claims management across branches.

Team Leader (Different Employer)

IPAR
05.2021 - Current
  • Driving performance with Return to Work rates increasing 17% and 16% within the first 12 months.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees building a strong and efficient team.
  • Direct day-to-day administrative and operational strategic support for Rehabilitation Consultants within the team and supporting the Area Manager.
  • Handled caseload of more than 35 clients whilst building a new team in the South Coast Branch.
  • Administered preliminary and comprehensive vocational assessments, psychological assessments and counselling with new consultants shadowing these appointments
  • Implemented sound, peer-reviewed reports in several teams to support with coherent Labour Market Analysis, Vocational and Psychological Reports across the region.
  • Managing individual KPIs of staff members as well as Branch performance, targets and Return to Work rates.
  • Evaluated employees' strengths and assigned tasks based upon experience and training within different schemes and customer relations
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Financial Acumen

Team Leader Manager

Pinnacle Rehab
03.2019 - 05.2021
  • Led employee relations through effective communication, coaching, training, and development.
  • Conducted claims discussions with rehab consultants and insurers/employers.
  • Developed time management and organisation within the team.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Identified and corrected deficient performance and behaviours to achieve maximum productivity.
  • Defined clear targets and objectives and communicated to other team members.
  • Facilitated fortnightly meetings to communicate team performance goals and results.

Education

Mediation Qualification -

Mediation Institute
01.2020

Graduate Diploma of Psychology Advanced: Psychology -

Monash University
01.2018

Bachelor of Psychological Science: Psychology -

Western Sydney University
01.2015

Higher School Certificate: HSC -

Macarthur Anglican School
01.2012

Skills

  • Time management
  • Highly organized
  • Proactive management style
  • Mentoring and leadership
  • Conflict Resolution
  • Self-Motivated
  • Excellent work ethic
  • Decision Making
  • Financial Acumen
  • Operations Management
  • Performance Management

Qualifications

ASORC - Rehabilitation Counsellor 

AHPRA - Provisional Psychologist 

Mediation Institute - Mediator 

Timeline

Area Manager - Southern/Regional NSW (Seconded)

IPAR
07.2023 - Current

Branch Manager - Wollongong and Wagga Wagga

IPAR
05.2021 - 07.2023

Team Leader (Different Employer)

IPAR
05.2021 - Current

Team Leader Manager

Pinnacle Rehab
03.2019 - 05.2021

Mediation Qualification -

Mediation Institute

Graduate Diploma of Psychology Advanced: Psychology -

Monash University

Bachelor of Psychological Science: Psychology -

Western Sydney University

Higher School Certificate: HSC -

Macarthur Anglican School

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BRITT MCCROARY