BRITT MCCROARY
Moss Vale,NSW
Summary
Reliable Rehab Manager successful at operating in high-volume, fast-paced environments. Skilled in leading teams to meet objectives on stringent timelines under legislation and within financial expectations. Empowering leaders with superior communication and collaboration abilities demonstrated over 7+ years of management performance. Ability to support all allied health professionals within their role to meet company values, goals and expectations.
Overview
5
5
years of professional experience
Work History
Area Manager - Southern/Regional NSW (Seconded)
IPAR
Illawarra, NSW
07.2023 - Current
- Reviewed claims for injured workers across the Region to ensure consistency, quality assurance and best practices
- Held training for team leaders and branch managers on claims management (psychological and physical) within each branch to assure continuity of care.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes across five branches in NSW.
- Conducted training sessions to educate rehab consultants on best practices and procedures to increase profitability, KPIs, RTW rates and budgets.
- Transformed underperforming teams into productive and profitable teams all hitting their budgets.
- Resolved conflicts promptly within the teams and also with customers to a high standard
- Managed staff on performance improvement plans to support growth within their role and ability to work effectively.
- Oversaw budget planning, strategy development, and growth targets daily and supported team leaders in developing strategies to implement within their teams.
- Supervised various locations, enforcing high-quality standards of operations.
- Developed and supported 5 direct reports (branch managers) and over 90 staff members to achieve goals.
- Built a new team within NSW and overseen interviews, hiring and termination of staff where needed.
- Business development to increase customer relations
- Supported conflict resolution training within the team and with external organisations as an accredited mediator.
Branch Manager - Wollongong and Wagga Wagga
IPAR
Illawarra, NSW
05.2021 - 07.2023
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer relationship interactions.
- Complied with regulatory guidelines and requirements.
- Created financial dashboards to provide insights into key performance indicators.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed strategies to support with claims management across branches.
Team Leader (Different Employer)
IPAR
Wollongong And South Coast, NSW
05.2021 - Current
- Driving performance with Return to Work rates increasing 17% and 16% within the first 12 months.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees building a strong and efficient team.
- Direct day-to-day administrative and operational strategic support for Rehabilitation Consultants within the team and supporting the Area Manager.
- Handled caseload of more than 35 clients whilst building a new team in the South Coast Branch.
- Administered preliminary and comprehensive vocational assessments, psychological assessments and counselling with new consultants shadowing these appointments
- Implemented sound, peer-reviewed reports in several teams to support with coherent Labour Market Analysis, Vocational and Psychological Reports across the region.
- Managing individual KPIs of staff members as well as Branch performance, targets and Return to Work rates.
- Evaluated employees' strengths and assigned tasks based upon experience and training within different schemes and customer relations
- Delivered feedback to decision-makers regarding employee performance and training needs
- Financial Acumen
Team Leader Manager
Pinnacle Rehab
Wollongong, NSW
03.2019 - 05.2021
- Led employee relations through effective communication, coaching, training, and development.
- Conducted claims discussions with rehab consultants and insurers/employers.
- Developed time management and organisation within the team.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Identified and corrected deficient performance and behaviours to achieve maximum productivity.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated fortnightly meetings to communicate team performance goals and results.
Education
Mediation Qualification -
Mediation Institute
01.2020
Graduate Diploma of Psychology Advanced: Psychology -
Monash University
01.2018
Bachelor of Psychological Science: Psychology -
Western Sydney University
01.2015
Higher School Certificate: HSC -
Macarthur Anglican School
01.2012
Skills
- Time management
- Highly organized
- Proactive management style
- Mentoring and leadership
- Conflict Resolution
- Self-Motivated
- Excellent work ethic
- Decision Making
- Financial Acumen
- Operations Management
- Performance Management
Qualifications
ASORC - Rehabilitation Counsellor
AHPRA - Provisional Psychologist
Mediation Institute - Mediator
Timeline
Area Manager - Southern/Regional NSW (Seconded)
IPAR
07.2023 - Current
Branch Manager - Wollongong and Wagga Wagga
IPAR
05.2021 - 07.2023
Team Leader (Different Employer)
IPAR
05.2021 - Current
Team Leader Manager
Pinnacle Rehab
03.2019 - 05.2021
Mediation Qualification -
Mediation Institute
Graduate Diploma of Psychology Advanced: Psychology -
Monash University
Bachelor of Psychological Science: Psychology -
Western Sydney University
Higher School Certificate: HSC -
Macarthur Anglican School