Britta Short
Manager - Health & Safety
Nundah,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals and ensure that all safety precautions are put in place to protect the health and safety of all stakeholders.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Genius Childcare
10.2021 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw health and safety across workplace. Implemented new procedures to ensure health and safety of all stakeholders.
- Managed risk minimization and oversee new build projects to ensure zero incidents onsite.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced new methods, practices, and systems to reduce turnaround time.
Early Childhood Education Trainer & Assessor/ Operations Support
Lead Institute
07.2020 - 10.2021
- Established positive relationships with students.
- Monitored classroom to verify safe and secure environment.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behaviour and communication skills for students.
- Developed innovative activities to engage young children in learning process.
- Encouraged use of technology to support student learning.
- Developed and implemented behavior management plans.
- Assessed student progress and provided feedback on educational development.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Centre Manager/ Nominated Supervisor
Guardian Childcare & Education
03.2017 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Centre Director/Nominated Supervisor/Educational Leader/Food Safety Supervisor
Boondall Early Childhood Centre
01.2015 - 03.2017
- Centre Director for multi building centre (6 weeks to 12 years), 167 place centre, 70% Occupancy.
- Financial - accounts processing and payments, staff rostering & wages,
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- HR - staff employment and staff performance appraisals, new staff recruitment, induction & onboarding.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
Early Childhood Teacher, Lead Kindergarten Teacher
Avenues Early Learning Centre
08.2014 - 01.2015
- Applied play-based strategies to provide diverse approaches to learning. Embedded the QKLG & EYLF.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Supervised student teachers to provide objective feedback.
- Built positive relationships with students and families for safe, trusted learning support.
- Reported to parents and administration about student progress.
- Played games with students to increase understanding of subjects.
- Engaged administrators, parents and colleagues with learning programs to improve educational outcomes.
- Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Kindergarten Teacher (Early Childhood Teacher –ECT)
Port City Kids Early Learning Centre
08.2013 - 08.2014
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
- Promoted learning through play with engaging activities, games and lessons.
- Maintained stimulating learning environments through original, interactive classroom layouts and displays.
- Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
- Developed and implemented individualized educational plans for special needs children.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
- Incorporated art, music and physical activity into curriculum for well-rounded education.
Labourer/Administration
McNab Constructions, APLNG
03.2013 - 08.2013
- End of McNab involvement at APLNG)
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
Labourer/TMP/Logistics
Fulton Hogan McCoskers Joint Venture, QLD
01.2012 - 03.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Maintained clean, orderly work environment free of hazards.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Truck/Front End Loader Operator
Keetah Contractors – Cement Australia –Fisherman's Landing
01.2012 - 03.2012
- Performed routine lubricating, fueling and cleaning loaders.
- Lowered and tilted buckets and drove front-end loaders forward to force buckets into bulk material.
- Observed safety protocols and procedures to avoid injuries and accidents during each shift.
- Kept careful records of fuel was used for front-end loader, turning logs in weekly to equipment manager.
- Followed safety protocols while operating machinery.
- Monitored fuel, oil and water levels of heavy equipment.
- Operated heavy equipment to move large quantities of dirt and debris.
- Assessed work sites daily for potential hazards.
- Loaded and unloaded construction materials on site.
- Transported materials and equipment to and from construction sites.
Pharmacy Assistant – Junior Employee Supervisor
Timboon Pharmacy
01.2003 - 01.2012
- Pharmacy Retail Sales - Maintaining Confidentiality.
- Trained employees to comply with policies, procedures and SOPs.
- Optimized daily workflow to achieve quality and productivity goals.
- Built, managed and fostered team-oriented environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Owner/Manager/Administration
Dairy Farm
01.2006 - 01.2011
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Education
Certificate IV - Health And Safety
OHSA
Brisbane09.2023
Certificate IV - Training & Assessment
Ilearn ECollege
Brisbane2020
Bachelor - Early Childhood Education
Deakin University
Warrnambool, VIC2010
Diploma -
South West TAFE
Warrnambool, VIC2008
Certificate III -
South West TAFE
Warrnambool, VIC2007
Primary & Secondary Education -
Timboon P-12 School
Timboon 2006
Certificate II - Information Technology
South West TAFE
Warrnambool2004
Certificate II - Hospitality
South West TAFE
Warrnambool, VIC2005
Skills
- Contract & Project Management
- Attention to Detail
- Business Administration
- Quality Standards
- Training and Development
- Operational Efficiency and Safety
- Train Employees
- MS Office
- Teamwork and Collaboration
- Dependable and Responsible
Certification
- Blue Card - (WWWC)
- White Card - Construction Induction
- Confined Spaces & Gas Testing
- Fork Lift Licence (LF)
- Heavy Vehicle Licence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
Genius Childcare
10.2021 - 07.2023
Early Childhood Education Trainer & Assessor/ Operations Support
Lead Institute
07.2020 - 10.2021
Centre Manager/ Nominated Supervisor
Guardian Childcare & Education
03.2017 - 07.2020
Centre Director/Nominated Supervisor/Educational Leader/Food Safety Supervisor
Boondall Early Childhood Centre
01.2015 - 03.2017
Early Childhood Teacher, Lead Kindergarten Teacher
Avenues Early Learning Centre
08.2014 - 01.2015
Kindergarten Teacher (Early Childhood Teacher –ECT)
Port City Kids Early Learning Centre
08.2013 - 08.2014
Labourer/Administration
McNab Constructions, APLNG
03.2013 - 08.2013
Labourer/TMP/Logistics
Fulton Hogan McCoskers Joint Venture, QLD
01.2012 - 03.2013
Truck/Front End Loader Operator
Keetah Contractors – Cement Australia –Fisherman's Landing
01.2012 - 03.2012
Owner/Manager/Administration
Dairy Farm
01.2006 - 01.2011
Pharmacy Assistant – Junior Employee Supervisor
Timboon Pharmacy
01.2003 - 01.2012
Certificate IV - Health And Safety
OHSA
Certificate IV - Training & Assessment
Ilearn ECollege
Bachelor - Early Childhood Education
Deakin University
Diploma -
South West TAFE
Certificate III -
South West TAFE
Primary & Secondary Education -
Timboon P-12 School
Certificate II - Information Technology
South West TAFE
Certificate II - Hospitality
South West TAFE
- Blue Card - (WWWC)
- White Card - Construction Induction
- Confined Spaces & Gas Testing
- Fork Lift Licence (LF)
- Heavy Vehicle Licence
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