Brittani McHughes

• Employed adaptive strategies to cater to individual client needs, promoting personalized care.
• Conducted regular assessments to identify and address evolving client requirements and preferences.
• Implemented scheduling software to manage daily activities and appointments for clients.
• Applied conflict resolution techniques to manage and de-escalate challenging behaviors.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Kept accurate records for client files and handled related paperwork.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Completed 12 month apprentice- Business Administration III, have now extended (June to current) employment

• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Extended and sustained relationships with customers to maintain and grow business.
• Coordinated with various divisions and departments in servicing of routine banking transactions.
• Worked with customers to procure updated financial information on continuous basis.
• Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
• Communicated lending decisions to customers.

• Rouseabout - Shed Hand
• Assisted shearers in maintaining a smooth workflow, promptly removing shorn fleece from the workspace.
• Maintained a clean work environment, regularly sweeping floors and disposing of debris to prevent contamination.
• Contributed to team success through clear communication and collaboration with fellow wool handlers and shearers.
• Streamlined processes and reduced downtime during shearing season by setting up equipment efficiently before each session.
• Tidied work area to create and maintain safe working environment on floor.