Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Amai

Geraldton,WA

Summary

Proven Cleaning Contractor with a track record of enhancing customer satisfaction and loyalty, notably with Self Employed Services. Leveraged commercial cleaning proficiency and exceptional communication skills to reduce client complaints and secure long-term contracts. Demonstrated adaptability across residential and commercial spaces, focusing on high-quality standards and safety protocols.

Overview

10
10
years of professional experience

Work History

Cleaning Contractor

Self Employed Services
01.2019 - Current
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.
  • Upheld a professional appearance at all times while representing the company on job sites.
  • Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
  • Proactively identified potential issues in properties that required special attention or additional services.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Customer Service Manager

Chicken Treat
03.2016 - 08.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cleaning Crew Member

Delron Cleaning
07.2014 - 10.2015
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Improved overall team productivity with proper time management and prioritization of tasks.

Education

Certificate IV - Family And Community Services

Online Training/ Tafe
Geraldton, WA

Certificate II - IT

Flexible Learning Centre
Geraldton, WA
11.2015

Skills

  • Strong Work Ethic
  • Commercial cleaning proficiency
  • Residential Cleaning Experience
  • Motivation and Initiative
  • Deep cleaning expertise
  • Reliability and punctuality
  • Professional Appearance
  • Equipment operation know-how
  • Window washing techniques
  • Customer Service
  • Housekeeping
  • Cleaning and sanitizing
  • Health and safety compliance
  • Health and Safety Regulations
  • Sweeping and Mopping
  • Chemical Handling
  • Complex Problem-Solving
  • Laundry services
  • Hazardous Material Handling
  • Adaptable and Flexible
  • Decision-Making
  • Checklists and Recordkeeping
  • Flexible Schedule
  • Productivity and Time Management
  • Communication and Interpersonal Skills
  • Physical Stamina
  • Safety Standards and Protocols
  • Damage Prevention
  • Restroom Servicing
  • Basic Mathematics
  • Heavy Lifting
  • Problem-Solving
  • Time Management
  • Multitasking
  • Reliability
  • Excellent Communication

Timeline

Cleaning Contractor

Self Employed Services
01.2019 - Current

Customer Service Manager

Chicken Treat
03.2016 - 08.2018

Cleaning Crew Member

Delron Cleaning
07.2014 - 10.2015

Certificate IV - Family And Community Services

Online Training/ Tafe

Certificate II - IT

Flexible Learning Centre

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Brittany Amai