4 + years working for multi-structural organisations, within aged care and residential support positions.
Developed understanding of individual program planning, client engagement, and the provision of executive support.
Client focussed, with a proven capability to exceed performance KPI targets within a collaborative team setting.
Strengths in multi-tasking, prioritising, risk assessments, and an applied knowledge of Occupational Health and Safety policies and procedures.
Highly-developed interpersonal communication skills, with the confidence to liaise with stakeholders and influence outcomes.
Overview
16
16
years of professional experience
Work History
Administrative Assistant / Receptionist
Quantum Property Planners
01.2015
Front desk operations (Provide exceptional customer service, greeting customers, operating a multi-line switchboard, answering all incoming correspondence and enquiries in a timely manner, uphold and represent the core brand values, daily mail and banking, general cleaning, stationery order, adhoc administration, defuse and resolve customer complaints or issues, invite customer feedback to improve satisfaction)
Property administrative assistance (High-volume confidential data entry, database management, process and validate applications, PRD and TICA compliance checks, creating rental and lease packs, formal tenant notifications, invoicing and remittance, scheduling and property diary management, routine inspections including home opens, exit conditions and handovers)
Phlebotomist
Australian Clinical Labs
03.2022 - Current
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Western Diagnostics
01.2019 - 02.2022
Support Worker / Carer
Avivo
01.2015 - 01.2019
Individual assistance (Facilitate the independence of individuals, provide in-home care and support, provide individual care requirements including domestic and daily living assistance, toileting, dressing and personal hygiene, organisation and scheduling of individual activities outside of the home, transport and budgeting, provide emotional support and social engagement opportunities, provide companionship and work collaboratively with a team of professionals to develop and implement individual tailored support programs)
Support operations (Contribute to individual program)
Executive Assistant / Leasing Consultant
Residential West
01.2014 - 01.2015
Executive support (Provide operational support to company Principal, diary management and scheduling, project management and coordination, property management responsibilities, working in align with business framework to achieve and exceed KPI targets, ensure compliance with organisational processes and relevant legislation)
Real estate administration (High-volume confidential data entry, processing rental and lease data, database management, attending to property enquiries, accepting and processing applications, creating rental and lease packs, arranging routine inspections including home opens, exit conditions and handovers, home open showings and displays)
Receptionist
Ray White Real Estate
01.2013 - 01.2014
Store Manager
Supre
01.2012 - 01.2013
Apprentice Hairdresser
Redz Hairdressing
01.2009 - 01.2012
Education
Cert 3 - Pathology collection
Path West
01.2019
Certificate II - Hairdressing
Midland TAFE
01.2009
High School Certificate -
Southern River College
01.2009
Skills
Motivated and results driven
Collaborative thinker
Adaptable to change
Friendly and approachable
Meticulous attention to detail
Deadline focused
Innovated and creative
Typing: 44wpm 100% accuracy
Microsoft Office Suite
Gee Dee
REST Software
Additional Information
References
Sharollina Mason - Australian clinical labs
0450 971 923
Maree Salmon - Australian clinical labs
0439 523 821
Timeline
Phlebotomist
Australian Clinical Labs
03.2022 - Current
Phlebotomist
Western Diagnostics
01.2019 - 02.2022
Administrative Assistant / Receptionist
Quantum Property Planners
01.2015
Support Worker / Carer
Avivo
01.2015 - 01.2019
Executive Assistant / Leasing Consultant
Residential West
01.2014 - 01.2015
Receptionist
Ray White Real Estate
01.2013 - 01.2014
Store Manager
Supre
01.2012 - 01.2013
Apprentice Hairdresser
Redz Hairdressing
01.2009 - 01.2012
Cert 3 - Pathology collection
Path West
Certificate II - Hairdressing
Midland TAFE
High School Certificate -
Southern River College
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