BRITTANY BLYTHE

Direct Sales Consultant/Credit Consultant & assessor 2021-2025

• Established strong relationships with clients & brokers by maintaining open lines of communication and providing ongoing support throughout the loan application process.
• Provided exceptional service by addressing customers needs, offering tailored financial advice along with products resulting in increased loyalty and repeat business.
• Assisted clients in understanding complex financial documents required for completing their loan application successfully.
• Ensured accuracy of client information, verifying data collected during the application process, updating records as needed and advising of missing documentation.
• Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
• Processed loans within various departments to achieve timely, accurate, and fair proceedings on a fast-paced schedule.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations on the loan processes.
• Successfully closed deals with a high rate of client retention and repeat business.
• Prevented potential fraud incidents by identifying discrepancies in client documentation and escalating as necessary.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout all credit processing activities.

Customer service/Financial Hardship officer 2018-2021

• Provided exceptional customer service by promptly addressing concerns and resolving disputes related to accounts or services provided.
• Managed escalated cases skillfully negotiating resolutions that satisfied both the customer and company interests.
• Managed caseloads efficiently by prioritising tasks, meeting deadlines, and maintaining organised records.
• Provided compassionate support to clients during difficult financial situations, fostering trust and rapport.
• Assisted clients in navigating complex application processes by providing clear guidance and explanations of required documentation.
• Negotiated settlements between clients and debtors, achieving mutually beneficial outcomes for both parties involved.

Collections/Legal Recoveries agent 2016-2018

• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions such as payment plans, financial hardship and surrendering assets.
• Completed data entry to record call notes, suggestions and questions.
• Achieved successful debt collection results by maintaining a high volume of calls; utilising negotiation skills and developing customised payment plans.
• Worked closely with repossession agents to coordinate activities.
• Conducted skip tracing to locate hard-to-find debtors, leading to increased recovery rates.
• Proactively monitored accounts and addressed various issues.
• Assisted in training new Collections Advisors, sharing industry knowledge and best practices for successful outcomes.

• Appointment setter; educating prospective clients on the benefits of creating wealth through property investment, financial markets, mortgage reduction, SMSF, finance structuring and government tax incentives available for Australian working homeowners.
• Continually exceeded weekly KPI’s and targets within the company.
• Managed records of contacts and key accounts; created a functional follow up system
• Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
• Worked in EOI’s for a period of 6 months then promoted to Appointment Setter, thorough knowledge of processes of both departments.
• Built client rapport through professional phone manner
• Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
• Entered daily data in computer systems and documented office activities.
• Communicated with management to provide feedback on value and productiveness of appointment setting process.

• Administration Manager; overseeing various departments/teams within the company run effectively
• Provided support for senior management; extensive Outlook calendar management, meeting coordination, travel arrangements and correspondence
• Processed accounts; payable & receivable (MYOB)
• Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Scheduled internal and external staff training
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
• Improved efficiency by organizing financial documents and maintaining orderly files.
• Coordinated internal and external staff events
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.

• Provided high level admin support working alongside the company Director
• Provided support for management; conducting Outlook calendar management, meeting coordination, travel arrangements, correspondence and client interference
• Arranged and attended meetings with architects and town planners, affective note taking and reports.
• Developed spreadsheets for tracking expenses and revenues.
• Processed invoices and payments for timely vendor transactions.
• Managed accounts payable, ensuring all bills were paid on time.
• Prepared, collated and lodged building approval documents; liaised with architects, certifiers and local councils
• Managed client records to ensure precise data was current
• Knowledge in dealing with phone switchboards
• Proficient time management skills, working under pressure
• Knowledge within the town planning and surveying industry
• Use of computer applications; Microsoft office, QuickBooks and Latitude

• Greeted guests and established a rapport
• Managed the waiters, bar, kitchen and cleaning staff to ensure all were working efficiently
• Assisted with stock inventory control
• Arranged and coordinated events
• Provided training for new staff members
• Customer service, time management and multi-tasking skills
• Prepared food services and bar areas prior to opening
• Scheduled food and beverage deliveries
• Hold RSA, RCG and First Aid Certificates

• Managed front office reception duties
• Experience in one on one personal assisting with senior management
• Prepared and processed financial/business documents
• Processed payroll documents
• Establishes a rapport with clients, dealing with numerous questions regarding the business
• Designed and developing text documents
• Arranged company functions internally and externally
• Experience in software: Microsoft Office, Publisher, Groove, Visiplan, Pro planner maintaining client databases
• Created highly effective organizational filing systems resulting in easy access to critical information
• Experience in managing mail and email enquiries

• Experience in preparing and processing financial/business documents
• Experience in maintaining accounting ledgers
• Experience in processing accounts payable and accounts receivable
• Use of computer applications; MYOB & data entry