Brittany Bowles
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recently moved to Sydney from the United Kingdom on a Working Holiday Visa and am seeking opportunities to expand and develop my skillset.
Overview
9
9
years of professional experience
Work History
Policy Officer
Office of the West Midlands Police and Crime Commissioner (OPCC)
Birmingham , United Kingdom
2022.03 - 2023.12
- Conducted research and analysis on current and proposed policies, practices, and procedures in several areas; including, Domestic Abuse, Restorative Justice, Hate Crime and Female Genital Mutilation (FGM)
- Prepared reports for senior management on the effectiveness of policy implementation activities.
- This included monitoring the performance of commissioned services that amounted to over £5million
- Ran a successful, multi-stakeholder bid for local domestic abuse perpetrator interventions, increasing our budget by £2.8 million
- Proactive approach to stakeholder engagement and stakeholder management which spanned across the Criminal Justice System, voluntary, community and social enterprise (VCSE) sector, health and education
- Excellent communication skills and would regularly present on key issues at strategic board meetings and at conferences
Research Officer
Office of the West Midlands Police and Crime Commissioner (OPCC)
Birmingham , United Kingdom
2020.12 - 2022.03
- Coordinated appointments, meetings and conferences for the Police and Crime Commissioner, his political team and the Chief Executive of the OPCC.
- Researched and prepared briefings for presentations, public appearances and board meetings.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Planned, collaborated and completed group projects, working smoothly with others.
- Developed a strong attribute in time management with the ability to deliver multiple projects to tight timescales.
- Confident using all forms of IT software, such as Word, Excel, SharePoint, Teams and Outlook.
- Regularly updated social media platforms such as LinkedIn, Twitter, Facebook and the Organisation's website.
Waitress and Bar Staff
Montero Lounge
Melton Mowbray , United Kingdom
2020.08 - 2020.12
- Versatile and adaptable team member where roles included waitressing the full venue or working behind the bar either as a barista or making cocktails at peak times of service.
- Informed customers of daily specials in an engaging manner.
- Handled multiple customer requests and queries in a quick, courteous and professional manner
- Proactively sought out opportunities to maintain the restaurants appearance and cleanliness when service dipped.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Sabbatical Officer (Sports Officer)
Sheffield University Students’ Union
Sheffield , United Kingdom
2019.06 - 2020.06
- An elected student representative, trustee and director for a subsidiary company that has an 11-million-pound turnover
- Co-organised a large scale, 2-week sporting event ‘Sheffield Varsity’ which was made up of over 70 fixtures
- The biggest game was held at Sheffield Utilita Arena and sold over 3500 tickets
- Managed the ‘University of Sheffield Sports Committee’ to deliver key events such as the end of year Sports Awards and awareness campaigns (Pride in Sport, This Girl Can).
Customer Assistant
Tesco
Sheffield/Melton Mowbray , United Kingdom
2016.03 - 2019.06
- Outgoing and sociable team member who provided reliable and consistent customer service by building rapport with customers and being approachable and friendly
- I was able to provide additional support and assistance to customer queries which in turn maintained excellent customer satisfaction
- Spent time working on several different departments including checkouts, bakery, Health and Beauty, Kiosk and Customer Services
- Confidently managed complaints with grace and patience to ensure customers felt listened to and issues could be resolved.
Receptionist
PMP recruitment
Leicester , United Kingdom
2018.06 - 2018.09
- Greeted clients in a friendly, welcoming and approachable demeanor.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed the schedules for interviews, communicating with successful/unsuccessful candidates and ensuring the company was compliant with GDPR
- Displayed strong telephone etiquette, effectively handling difficult calls.
Waitress/Customer Assistant
Ragdale Hall
Melton Mowbray , United Kingdom
2014.08 - 2016.03
- Delivered a silver-service waitressing experience at an award-winning hotel and spa in Leicestershire.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Gained experience managing time and effectively multi-tasking while serving multiple tables in a section.
- Assisted other wait staff members in times of heavy customer traffic.
Education
LLB, Law and Criminology -
The University of Sheffield
07.2019
Melton Vale Post 16 Centre
Melton Mowbray06.2016
John Ferneley College
06.2014
Skills
- Policy Development
- Research Skills
- Presentation Abilities
- Office Administration
- Report Writing
- Positive and Professional
- Strategic Planning
- Teamwork and Collaboration
- Administrative Support
Training
- Effective minute and note taking, 02/01/21
- Anti-Racist training, 10/01/22
- LGBTQ+ Awareness Training, 05/01/22
- APACE Introduction to Commissioning Course, 10/01/22 - 11/01/22
- Trans Awareness Training, 06/01/23
- Strategy, Strategic Thinking and Strategic Plan Writing, 11/01/23
- Safeguarding training, 11/01/23
- APM Project Management Course, Ongoing
References
References available upon request.
Timeline
Policy Officer
Office of the West Midlands Police and Crime Commissioner (OPCC)
2022.03 - 2023.12
Research Officer
Office of the West Midlands Police and Crime Commissioner (OPCC)
2020.12 - 2022.03
Waitress and Bar Staff
Montero Lounge
2020.08 - 2020.12
Sabbatical Officer (Sports Officer)
Sheffield University Students’ Union
2019.06 - 2020.06
Receptionist
PMP recruitment
2018.06 - 2018.09
Customer Assistant
Tesco
2016.03 - 2019.06
Waitress/Customer Assistant
Ragdale Hall
2014.08 - 2016.03
LLB, Law and Criminology -
The University of Sheffield
Melton Vale Post 16 Centre
John Ferneley College
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