Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

BRITTANY BRUNO

Summary

Experienced professional with over 12 years of experience in mortgages, lending operations, and product management. I excel in digitisation, transformation, compliance and risk mitigation. My experience reflects strong leadership in guiding cross-functional squads through Agile frameworks and ING's Delivery Playbook to deliver innovative and customer focused solutions.

Overview

12
12
years of professional experience

Work History

Product Owner - Payments

ING Bank Australia
04.2022 - Current
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Requirements gathering, initial analysis and documentation of business requirements following ING's Delivery Playbook.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Owned and prioritised product backlog.
  • Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
  • Fostered a culture of continuous improvement through regular retrospective meetings with the team.
  • Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders.

Team Lead, Mortgage Services

ING Bank Australia
03.2021 - 04.2022
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet customer service levels.
  • Revised and updated procedures to ensure compliance with business standards and mitigate risk.

Team Leader, Consumer Lending

ING Bank Australia
07.2016 - 03.2021
  • Building a team of 30 credit analysts with a focus on performance, individual and team development, reporting, stakeholder engagement, complaints management and systems development.
  • Active role in product development, revising credit policies and procedures, business readiness projects, product launches and testing.
  • Analyse volumes and productivity for each analyst and forecast for the future
  • Collaborate with stakeholders in regard to service levels, processes, projects and changes within the department

Team Senior, Mortgage Variations

ING Bank Australia
09.2014 - 07.2016

Customer Service

Macquarie Bank
10.2013 - 08.2014

Customer Service

Westpac
11.2012 - 10.2013

Skills

  • Leadership
  • Strong communication and relationship building skills
  • Process improvement and implementation
  • Agile methodology
  • Product backlog management
  • Release planning
  • Stakeholder relationship management
  • Delivery Playbook (PACE)

Accomplishments

  • Analysis, development and release of PayTo.
  • Increased squad predictability and maturity using Agile practices.
  • Utilising ING Delivery Playbook to introduce the PayTo mobile app
  • Milestone 1 and 2 product roadmaps for Payments - Core Banking

Timeline

Product Owner - Payments

ING Bank Australia
04.2022 - Current

Team Lead, Mortgage Services

ING Bank Australia
03.2021 - 04.2022

Team Leader, Consumer Lending

ING Bank Australia
07.2016 - 03.2021

Team Senior, Mortgage Variations

ING Bank Australia
09.2014 - 07.2016

Customer Service

Macquarie Bank
10.2013 - 08.2014

Customer Service

Westpac
11.2012 - 10.2013

Similar Profiles

CREATE PROFILE
BRITTANY BRUNO