Brittany Cowan
Noraville,NSW
Summary
Diligent Support Officer with solid background in supporting student success through effective communication and guidance. Proven track record of fostering positive learning environments and addressing individual student needs. Demonstrated ability in conflict resolution and providing academic support to enhance student outcomes.
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student Support Officer
Department Of Education
05.2022 - Current
- Inclusive Education Unit and Learning Supported Classes
- Developed strong relationships with community organizations to connect students with relevant external support services when needed.
- Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
- Acted as a liaison between students facing disciplinary issues and school administrators, providing guidance towards constructive resolutions.
- Reduced dropout rates by closely monitoring attendance records, reaching out to absentees in a timely manner to offer assistance.
- Implemented early warning systems that identified struggling students before they fell behind significantly.
- Enhanced student support services by implementing innovative strategies and programs.
- Coordinated tutoring sessions and study groups, helping students reach their full potential academically.
- Streamlined communication processes between students, parents, and staff, fostering a positive school environment.
Business Development Manager
Wiseberry Real Estate
01.2020 - 05.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Expanded customer base by networking at industry events and leveraging social media platforms.
Property Officer
Wiseberry Real Estate
07.2009 - 06.2012
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Kept meticulous records of correspondence between management and tenants.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
Team Leader Manager
SL & CS Promotions
09.2007 - 05.2009
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Stayed up-to-date with industry trends to position company as market leader.
Education
High School Diploma -
St Peters Catholic College
Tuggerah, NSW09-2005
Skills
- Patience and tolerance
- Leadership qualities
- Creativity and innovation
- Learning strategies
- Behavioral assessment
- Disability support
- Teamwork and collaboration
- Reliability
- Excellent communication
- Critical thinking
Certification
- Professional Learning Development: Mandatory training for my SLSO roll at Gorokan High School, all up to date.
- First Aid and CPR certificate
- WWCC
- Police Check
- Certificate of Registration - REI
Timeline
Student Support Officer
Department Of Education
05.2022 - Current
Business Development Manager
Wiseberry Real Estate
01.2020 - 05.2022
Property Officer
Wiseberry Real Estate
07.2009 - 06.2012
Team Leader Manager
SL & CS Promotions
09.2007 - 05.2009
- Professional Learning Development: Mandatory training for my SLSO roll at Gorokan High School, all up to date.
- First Aid and CPR certificate
- WWCC
- Police Check
- Certificate of Registration - REI
High School Diploma -
St Peters Catholic College
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