Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.
Hi, I’m
Brittany Cruickshanks
Woodberry,NSW
Summary
Overview
10
years of professional experience
1
Certification
Work History
Hotel Tudor Woodberry
Wait Staff Member
07.2024 - Current
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Sleepy Hill Motel
Room Attendant
06.2023 - 04.2024
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Coles Cleaning
Commercial Cleaner
03.2023 - 09.2023
Job overview
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms and other common areas to remove bacteria and maintain hygiene standards.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
The Commercial Hotel-Morpeth
All-Rounder
01.2022 - 01.2023
Job overview
- Waitressing/Serving Customers
- Interacting with customers and taking orders
- Liaising with kitchen and wait staff regarding the menu and changes or stock issues
- Maintaining food hygiene and safety standards
- General cleaning duties
Newcastle Bellview Apartments
Housekeeper
01.2021 - 01.2022
Job overview
- Performing a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Protecting equipment and making sure there are no inadequacies
- Time management
Newcastle Central Plaza
Housekeeper
01.2020 - 01.2021
Job overview
- Changing bed linen, washing used linen, and making beds
- Vacuuming floors and carpets
- Emptying rubbish and recycling bins
- Ensuring all rooms are cared for and inspected according to standards
McDonalds Restraunt
Crew worker
01.2015 - 01.2017
Job overview
- Attending customers as quick as possible
- Taking food and drink orders
- General cleaning duties
- Time management
- Assembling and packing food orders in carry-out containers and bags
Education
RSA Certificate
University Overview
RCG Certificate
University Overview
Double Vaccination-COVID-19
University Overview
TAFE NSWNSW
No Degree from Cert 3 Business
11-2013
University Overview
Skills
- Cleanliness and hygiene
- Food safety understanding
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bed making proficiency
- Hospitality background
- Deep cleaning expertise
- Customer-Oriented
References
References
- Mark Primrose, The Commercial Hotel, 0434 299 871
- Mel Dyett, VERTO- Case Manager, 0436 939 507
Educationqualifications
Educationqualifications
- RSA Certificate
- RCG Certificate
- Double Vaccination-COVID-19
Certification
- cert 3 in business
- rsa & rcg
Timeline
Wait Staff Member
Hotel Tudor Woodberry
07.2024 - Current
Room Attendant
Sleepy Hill Motel
06.2023 - 04.2024
Commercial Cleaner
Coles Cleaning
03.2023 - 09.2023
All-Rounder
The Commercial Hotel-Morpeth
01.2022 - 01.2023
Housekeeper
Newcastle Bellview Apartments
01.2021 - 01.2022
Housekeeper
Newcastle Central Plaza
01.2020 - 01.2021
Crew worker
McDonalds Restraunt
01.2015 - 01.2017
RCG Certificate
Double Vaccination-COVID-19
- cert 3 in business
- rsa & rcg
RSA Certificate
TAFE NSW
No Degree from Cert 3 Business
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