Brittany Franks
Cooranbong,NSW
Summary
Proven Service Assistant with a track record of enhancing customer satisfaction at Coles Supermarket through exceptional service and efficient problem resolution. Skilled in high-volume transactions and excellent time management, adept at maintaining store cleanliness and fostering professional relationships. Achieved significant improvements in workflow efficiency and customer loyalty by leveraging both hard and soft skills.
Overview
17
17
years of professional experience
Work History
Service Assistant
Coles Supermarket
Morisset, NSW
06.2022 - 10.2024
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Improved customer satisfaction by providing timely and efficient service assistance.
Cleaning Contractor
Ventia
Central Coast, NSW
07.2021 - 03.2022
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Upheld a professional appearance at all times while representing the company on job sites.
- Collaborated with team members to complete large-scale projects within tight timeframes.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Service Assistant
Coles Supermarket
12.2008 - 08.2009
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
- Maintained clean and organized workspace, contributing to pleasant environment for customers and staff.
- Improved customer experience by efficiently managing service requests and promptly addressing concerns.
Service Assistant
McDonalds
Toronto
09.2007 - 11.2008
- Handled cash and card payments accurately and efficiently.
- Maintained outstanding levels of politeness for professional, personable customer service.
- Improved customer satisfaction by providing timely and efficient service assistance.
Education
Toronto High School
Toronto NswSkills
- Scanner operations
- Order taking
- High volume transactions
- Money managements
- Excellent time management
- Food preparation
- Cash handling policies
- Store cleanliness and appearance
- General cleaning
- Highly organised
- Effective under pressure
Timeline
Service Assistant
Coles Supermarket
06.2022 - 10.2024
Cleaning Contractor
Ventia
07.2021 - 03.2022
Service Assistant
Coles Supermarket
12.2008 - 08.2009
Service Assistant
McDonalds
09.2007 - 11.2008
Toronto High School