Brittany Frazer-Woodford
Liverpool,NSW
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Doorsteps Group
01.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
WAREHOUSE MANAGER
Rps Relocations Pty Ltd
09.2019 - 08.2020
- Engaged with prospective customers, building rapport and generating business.
- Leveraged prior teaching or sales experience to develop new ideas and sales strategies.
- Recommended products to customers, enhancing engagement and brand loyalty.
- Engaged in sales call activities to prospective customers, exploring and presenting solutions.
- Analyzed customer needs and interests, determining appropriate products.
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
- Maximized sales opportunities, remaining focused on goals and expectations.
- Trained newly hired sales team members regarding company procedures and standards.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Created engaging month incentive to promote a healthy competition between the team.
- Help with interviews to give an understanding as to how the company worked and what the role was.
- Managed a large team of 6 men that included managing container deliveries, unloading and loading ofcontainers for delivery and overseas travel
- Overseeing client viewing of their personal items while in storage
- Speaking with clients about their items and deliveries
- Worked along side other departments to ensure a smooth and easy transition
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering neededrepairs, renovations and replacements
Sales Executive
Ray White
02.2018 - 09.2019
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
SALES ASSOCIATE
Benchmark National
06.2017 - 02.2018
- Developed team communications and information for meetings
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Exceeded goals through effective task prioritization and great work ethic
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promotesafe working environment
- Developed and implemented performance improvement strategies and plans to promote continuousimprovement
- Worked flexible hours; night, weekend, and holiday shifts.
- This position has allowed me to receive my real estate license and enabled me to work alongside myvendors creating a friendship between owner and real estate agent
- Ray White Green Valley has given me that training I needed in order to become a sales executive
- My current role duties are but not limited too
- Prospecting and generating leads
- Open homes and private buyer inspections
- Liaising with Vendors & Buyers
- Market Appraisals & Listing appointments
- Weekly Vendor Meetings for price adjustments & feedback meetings
- Preparing and running auctions
- Closing Deals and exchanging contracts
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties
- Liaised between buyers and sellers to provide positive experiences for both parties
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Collaborated with marketing to develop and execute marketing campaigns.
- Used negotiation and persuasion skills to influence decision-makers.
- Negotiated and closed deals with vendors and company partners.
- Developed presentations and promotional materials for company products and services.
- Created email lists and performed cold calls to communicate product information and promotions tocustomers
- Updated information in customer accounts and maintained CRM databases.
- This position has allowed me to receive my certificate of registration in real estate and also has providedme a stepping stone into the industry
- My current duties in the office include but are not limited too
- Prospecting and generating leads
- Open homes and private buyer inspections
- Telemarketing
- Liaising with buyers.
STORE MANAGER
Dotti
08.2016 - 11.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor Of Arts - Teaching
University Of Western Sydney Parramatta Campus
Parramatta, NSWundefined
East Hills Girls Technology High School
East Hills, NSWCertificate IV - Mortgage Broker
Mortgage Broking And Finance
06.2022
Skills
- People Management
- Analytical Thinking
- Verbal and Written Communication
- Teamwork and Collaboration
- Call Centre Operations
- Effective Customer Service
- Attention to Detail
- Coaching and Mentoring
- Sales Expertise
- Revenue Growth
- Orientation and Onboarding
Certification
Cert 4 in Finance and MortgageBrokering
Timeline
Team Leader
Doorsteps Group
01.2022 - Current
WAREHOUSE MANAGER
Rps Relocations Pty Ltd
09.2019 - 08.2020
Sales Executive
Ray White
02.2018 - 09.2019
SALES ASSOCIATE
Benchmark National
06.2017 - 02.2018
STORE MANAGER
Dotti
08.2016 - 11.2017
Bachelor Of Arts - Teaching
University Of Western Sydney Parramatta Campus
undefined
East Hills Girls Technology High School
Certificate IV - Mortgage Broker
Mortgage Broking And Finance
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