Brittany Grady
Sydney,NSW
Summary
Resourceful Customer Service Lead Trainer known for high productivity and efficient task completion. Specialize in effective communication strategies, conflict resolution techniques, and comprehensive product knowledge training. Excel in active listening, empathy, and adaptability, ensuring exceptional customer service standards are met and exceeded.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Service Lead Trainer
Liquorland
Windsor
01.2021 - 08.2023
- Trained new staff on customer service techniques and company policies.
- Assisted in developing training materials for customer service programs.
- Conducted workshops to enhance team skills in communication and problem-solving.
- Provided feedback to team members on performance and areas for improvement.
- Collaborated with management to identify training needs and strategies.
- Monitored team performance to ensure adherence to established policies and procedures.
- Provided guidance and direction to staff members regarding customer inquiries or complaints.
- Compiled data from surveys into reports that were used by management for evaluating current processes.
- Collaborated closely with other departments within the organization in order maximize efficiency throughout the entire process of providing exceptional experiences for each client.
- Conducted needs assessments to identify areas for improvement in customer service skills and techniques.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Pick packing
Amazon
10.2019 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Cashier
LiquorStax
Rooty Hill, NSW
06.2018 - 08.2020
- Processed customer transactions efficiently at a fast-paced liquor retail environment.
- Handled cash, credit, and debit payments accurately during busy shift hours.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed inventory levels by restocking shelves and monitoring product availability.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Operated point-of-sale systems for transactions and record-keeping tasks effectively.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
All rounder
Café
04.2017 - 03.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
Farm hand
Cleaning service
04.2016 - 05.2017
- Assisted with daily farm maintenance and upkeep tasks.
- Collaborated with team members to ensure safe work practices.
- Implemented proper waste disposal methods on the farm property.
- Maintained effective communication with staff regarding operational needs.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Assisted in branding cattle or tagging sheep and goats for identification purposes.
- Cleaned stalls, pens and equipment using water hoses or pumps.
- Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
Alcohol Contra preneu
Education
Colyton High School
ColytonSkills
- Employee training
- Customer service
- Communication techniques
- Performance evaluation
- Team collaboration
- Conflict resolution
- Process improvement
- Workshop facilitation
- Problem solving
- Inventory management
- Time management
- Adaptability to change
- Customer relationship management
- Call monitoring
- Staff training
- Coaching techniques
- Quality control
- Task delegation
- Online training
- Learning management systems
- Adaptability and flexibility
- Relationship building
- Analytical thinking
- Corporate training programs
- Professional demeanor
- Workplace safety training
- Task prioritization
- Focus group management
- Professionalism
- Training budget management
- Reliability
- Problem-solving aptitude
- Goal setting
- Team exercises
- Improve job skills
Timeline
Customer Service Lead Trainer
Liquorland
01.2021 - 08.2023
Pick packing
Amazon
10.2019 - 04.2021
Customer Service Cashier
LiquorStax
06.2018 - 08.2020
All rounder
Café
04.2017 - 03.2018
Farm hand
Cleaning service
04.2016 - 05.2017
Alcohol Contra preneu
Colyton High School