Brittany Hickey
Newtown
Summary
Knowledgeable bartender and supervisor with background in overseeing bar operations and ensuring customer satisfaction. Reliable and adaptable team player with ability to manage staff. Demonstrated leadership and communication skills in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Westpac Open Air Cinema
01.2025 - Current
- Managed three bars, overseeing 40+ staff and serving 1500+ patrons per night.
- Ensure RSA compliance and efficient operations in a high demand event setting.
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Closed out cash register and prepared cashier report at close of business.
Lead Bartender
Lazybones Lounge Restaurant & Bar
06.2024 - 12.2024
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
Bar Supervisor
Rekodo, Barangaroo House
05.2023 - 06.2024
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Lead staff training, RSA compliance and staff incentives.
- Managed stock levels by assisting with stocktake and ordering.
- Developed drink and cocktail menus for seasonal offerings.
Bar Supervisor
The Marlborough Hotel
03.2021 - 05.2023
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Led bar team in fast-paced, high volume venue. Overseeing RSA compliance, opening/closing procedures, staff training and sequence of service.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and organized bar environment.
Education
Bachelor of Arts - Acting
JMC
Ultimo, NSW04-2024
Skills
- Customer service
- RSA compliance
- Use of POS systems
- Working in high volume, fast paced environments
- Staff training
- Team leadership
Certification
- RSA & RCG Certified - NSW Liquor and Gaming (2020)
- Certificate III in Retail & Supervision - NSW Department of Industry (2019)
- Certificate III in Live Production & Services - NSW Education Standards Authority (2018)
- General Construction Induction Training Card - SafeWork NSW (2017)
Timeline
Bar Supervisor
Westpac Open Air Cinema
01.2025 - Current
Lead Bartender
Lazybones Lounge Restaurant & Bar
06.2024 - 12.2024
Bar Supervisor
Rekodo, Barangaroo House
05.2023 - 06.2024
Bar Supervisor
The Marlborough Hotel
03.2021 - 05.2023
Bachelor of Arts - Acting
JMC
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