Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Hillier

Maitland,NSW

Summary

With over 9 years of experience in the community services sector, my approach is rooted in person-centered principles, emphasizing choice and control. I have consistently demonstrated effective leadership, operational efficiency, and adaptability in dynamic environments. Recognized for reliability, innovative thinking, and flexibility in meeting changing needs.

Overview

12
12
years of professional experience

Work History

Area Manager

Trusted Home Disability Care
01.2022 - 04.2024
  • Led and supervised a team of over 50 support workers across multiple Supported Independent Living (SIL) properties.
  • Ensured full compliance with NDIS quality standards and organisational policies.
  • Reported restrictive practices on PRODA and managed behaviour support implementation and panel submissions.
  • Delivered detailed weekly reports to internal and external stakeholders.
  • Supported case management for individuals with diverse disabilities, applying person-centred approaches.
  • Facilitated onboarding, mentoring, and supervision of staff to ensure high-quality service delivery.
  • Maintained consistent supervision schedules and performance reviews in alignment with company policy.
  • Conducted regular stakeholder and staff meetings
  • Budget management and resource allocation
  • Fostered positive relationships with participants, families, and external service providers.
  • Incident reporting and risk management
  • Training and staff development
  • Data analyse and reporting
  • Policy implementation and process improvement

Disability Support Worker

Trusted Home Disability Care
01.2021 - 12.2021
  • Coordinated participant care with allied health professionals and families.
  • Maintained a safe and positive environment, supporting physical, mental, and emotional needs.
  • Administered medication according to the 7 Rights of Medication Administration.
  • Assisted with daily living activities and promoted community engagement.
  • Documented participant behaviour and maintained confidential records.
  • Provided support in money management and independent living skills.

Accommodation Support Worker

Lifestyle Solutions
01.2016 - 12.2019
  • Supported clients with diverse care needs and challenging behaviours.
  • Taught life skills including transport navigation, cooking, and safety awareness.
  • Maintained detailed reports and documentation to support NDIS compliance.
  • Facilitated access to social, health, and community activities.
  • Assisted with personal care, mobility, and independent living transitions.
  • Worked collaboratively within a multidisciplinary team environment.

Youth & Disability Support Worker

Allambi Youth Services
01.2016 - 12.2016
  • Provided care for clients with high-risk behaviours in independent and supervised settings.
  • Used AIMS software for reporting and documentation.
  • Developed and implemented client growth plans and independent life skills.
  • Administered medication per company protocols and ensured WH&S compliance.
  • Supported clients with appointments, hygiene, meals, and family contact.

Assistant in Nursing

Fig Tree Aged Care
01.2012 - 12.2016
  • Delivered care for elderly clients including personal care, mobility, and wound management.
  • Led small teams and supervised junior staff.
  • Provided therapy support and facilitated activities as a physio aid.
  • Maintained WH&S, infection control, and privacy standards.
  • Specialised in palliative care, continence support, and alternative pain therapies.

Education

Bachelor of Social Work -

Charles Sturt University
04.2025

Diploma of Counselling -

NTS
04.2025

Certificate IV in Mental Health -

Set2Learn
01.2024

Open Foundation -

University of Newcastle
01.2023

First Aid Certificate -

St John’s
12.2019

RAP & PART -

Allambi
12.2016

First Aid Certificate -

12.2016

Pain Management - Aged Care

Alternative Therapy
12.2015

Certificate III in Physio Aid -

Casey College
12.2014

Certificate IV in Aged Care -

TAFE NSW
12.2013

Certificate III in Aged Care -

Casey College
01-2013

Skills

  • Strategic Leadership & Team Management
  • Performance Monitoring & Staff Supervision
  • Compliance & Risk Management (NDIS Standards, SIL Regulations)
  • Case Management & Stakeholder Engagement
  • Excellent Verbal & Written Communication
  • Proficient in PRODA, CRM software, and Microsoft Office
  • Person-Centred and Strengths-Based Practice
  • Behaviour Support & Restrictive Practices Implementation
  • Conflict Resolution and Problem Solving
  • Staff Development, Mentoring, and Onboarding
  • Relationship building and management
  • Staff management
  • Operations management

Timeline

Area Manager

Trusted Home Disability Care
01.2022 - 04.2024

Disability Support Worker

Trusted Home Disability Care
01.2021 - 12.2021

Accommodation Support Worker

Lifestyle Solutions
01.2016 - 12.2019

Youth & Disability Support Worker

Allambi Youth Services
01.2016 - 12.2016

Assistant in Nursing

Fig Tree Aged Care
01.2012 - 12.2016

Diploma of Counselling -

NTS

Certificate IV in Mental Health -

Set2Learn

Open Foundation -

University of Newcastle

First Aid Certificate -

St John’s

RAP & PART -

Allambi

First Aid Certificate -

Pain Management - Aged Care

Alternative Therapy

Certificate III in Physio Aid -

Casey College

Certificate IV in Aged Care -

TAFE NSW

Bachelor of Social Work -

Charles Sturt University

Certificate III in Aged Care -

Casey College

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