Patrick McNamara
SOUTH YARRA,VIC
Summary
I have over 10 years' experience in delivering positive outcomes for customers across a range of companies and business. Proven track record of exceeding sales goals, whilst training the wider team. Skilled in relationship building and delivering client satisfaction and drive business success.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
The New Trend
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily sales.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing sales.
Store Manager / 2IC
Dion Lee
09.2022 - 07.2024
- Managed a team of 7 employees, coaching and training sales and implementing luxury retail service steps and maintaining strong client relationships.
- Achieving company targets through December/January.
- Created team insensitive and currently have the top-performing store in Australia.
- Adding 5 returning clients monthly to developing VIC department.
- Maintaining 30 VICs 20k per season spend.
- Managing the largest store in Australia with the highest inventory level.
- Coordinated directly with the design team in New York giving product feedback each season.
- Coaching and training all team members in VIC, helping build client relations / growing store sales.
- General Store Management, reporting directly to Area/Nation Manager.
Private Client Advisor
Louis Vuitton
10.2020 - 10.2022
- At Louis Vuitton, I started as a Christmas casual when the season finished I was offered a full-time contract as they saw I was high performing with sales.
- I worked on an Instagram profile where I met some amazing clients and utilised it to display products.
- I worked in Sydney for 3 months (December 2021/March 2022) working at the Virgil Abhlo pop-up store where I met a large variety of clients and help coach and train team members on product knowledge.
- In 2022 I went to Bangkok for a men's Fashion Show and was the only client advisor in Australia to go to Paris for a fashion show & high jewellery event, where I generated 4million dollars worth of orders with 3 Clients and hosted them at private parties and dinners globally.
Store Manager
Timberland
08.2018 - 10.2020
- During my time at Timberland, I learnt a lot of management skills and how to improve sales for a store whilst motivating a team of 15
- Met financial targets by establishing budgets and controlling wage expenses
- Satisfied customers every day, empowering employees to meet needs, resolve conflicts, and develop creative solutions
- Minimised store thefts through effective monitoring strategies and close customer observation at the outlet store especially
- Overcame customer objections using powerful product demonstrations
- Tracked hourly targets to insure the shop was on track for making a target for the day
Education
Certificate - fashion and design
Otago Polytechnic
10.2022
Skills
- Client experience & engagement
- Problem-solving
- Stock management
- Upselling and cross selling
Timeline
Assistant Store Manager
The New Trend
08.2024 - Current
Store Manager / 2IC
Dion Lee
09.2022 - 07.2024
Private Client Advisor
Louis Vuitton
10.2020 - 10.2022
Store Manager
Timberland
08.2018 - 10.2020
Certificate - fashion and design
Otago Polytechnic
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