Brittany Hulm
QUEANBEYAN,NSW
Summary
Demonstrating over 12 years in hospitality and retail, I have gained a broad range of well developed skills, including well refined customer service, the ability to communicate with people from diverse backgrounds, delivering a positive customer experience in line with company objectives, following company procedures, prioritise tasks in line with urgency and the ability. I'm keen to learn new challenges that can further my skills, through professional development and mentoring.
Overview
13
13
years of professional experience
Work History
Senior Stylist
Hare and Fawn (PT)
Queanbeyan
11.2023 - Current
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
- Participated in team meetings and staff training sessions.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
Customer Service Representative (PT)
Coles
Queanbeyan
03.2012 - Current
- Working with Coles as a dedicated employee for over 10 years, I have been responsible for working within a range of departments delivering a positive customer experience on a daily basis
- Responsibilities included:
- Greeting customers providing a welcoming shopping experience;
- Providing information on products and services;
- Cash handling including cashier, scan customer shopping items and pack according to company standards, process exchanges and refunds and reconcile cash draw upon close of shift;
- Maintenance of checkout area - Keeping work areas clean and tidy to maintain presentation as well as hygienic and safety standards;
- Resolve customer complaints in a proactive and friendly manner;
- Supervise and assist in training new employees;
- Manage the tobacco kiosk in line with relevant tobacco legislation;
- Answer phone inquiries;
- Assist with the opening and closing of the store; and
- Undertake other tasks as requested
Education
Completion Certificate - Hairdressing
CIT Reid
ACT08.2024
Year 10 Certificate -
Karabar High School
Queanbeyan, NSW12.2009
Skills
- Communication & interpersonal Skills
- Team-centric philosophy
- Ability to work as a team and/or independently
- Sound Judgment & decision making skills
- Customer complaint resolution
References
Sarah Sergi
Service Manager
042 298 0910
Personal Information
I am a mother/wife and have two beautiful cats
DOB:18/04/94
Timeline
Senior Stylist
Hare and Fawn (PT)
11.2023 - Current
Customer Service Representative (PT)
Coles
03.2012 - Current
Year 10 Certificate -
Karabar High School
Completion Certificate - Hairdressing
CIT Reid