Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Timeline
Generic
Brittany Kentrotis

Brittany Kentrotis

Brisbane,Queensland

Summary

Dedicated hairdressing professional with 11 years of experience, including 2 years as a business owner. Passionate about creativity and building strong client relationships, I bring a commitment to authenticity, responsibility, and reliability. I’m seeking an opportunity to further develop my skills in a dynamic and inspiring environment. Outgoing and confident, I thrive in roles that allow me to express my creativity while delivering exceptional service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Salon Owner/Operator

Hair Space Collective
03.2023 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.

Senior Stylist /Hair Salon Manager

Cambridge Hair Colletive
11.2019 - 03.2023
  • Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
  • Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
  • Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
  • Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
  • Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
  • Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
  • Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
  • Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
  • Unpacked incoming shipments and organized and displayed inventory to enhance client clothing selection experience.
  • Streamlined appointment scheduling for improved efficiency, enabling the accommodation of more clients per day.
  • Assisted in marketing initiatives to promote salon services, attracting new clientele through social media campaigns and event participation.
  • Attended social and networking events to engage in prospecting activities and grow personal book of business.
  • Participated in local community events representing the salon brand positively while expanding outreach and potential clientele.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Counted and documented opening and closing cash amounts daily.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Senior Hair Stylist

Trendz Hair Studio
02.2019 - 11.2019
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

GG Style Studio
01.2018 - 01.2019

Apprentice Hairdresser

Stefan's Hair Fashions
12.2014 - 01.2018
  • Stefan's hair fashions is one of the leading hairdressers in the industry
  • Being opened for over 50 years they offer a high level of professional services, and have one of the best training academies in Brisbane
  • Through my time at Stefan's I not only learnt how to cut hair correctly and efficiently, but I also developed a strong set of communication and customer service skills that comes with the daily engagement with clients
  • I have also been fortunate enough to enjoy the opportunity of an oversea conferences and work.
  • Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
  • Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Offered exceptional service and support to walk-in and scheduled customers.

Mc. Donald's Restaurant
01.2012 - 01.2014

Education

Diploma of Interior Design and Decoration -

Billy Blue College Of Design
08.2024

Certificate 4 Hairdressing -

Stefan's Hair Fashions
01.2017

Certificate of Education -

Lourdes Hill College
01.2014

Skills

  • Business operations
  • Running a salon team
  • Working in a team
  • Professionalism and Etiquette
  • How to communicate to different kind of people
  • Openness to learn new techniques and listen to ideas
  • Be creative and fast thinking
  • Attention to detail
  • Very good listener and giving the client what they want
  • Cleanliness and good personal grooming
  • Keeping up to date with trends
  • Balayage and blonde hair specialist
  • Extenuative colour knowledge and training

References

Available on request

Certification

Cert 11 in Business

Cert 11 in Hairdressing

Cert 111 in Hairdressing

Timeline

Salon Owner/Operator

Hair Space Collective
03.2023 - Current

Senior Stylist /Hair Salon Manager

Cambridge Hair Colletive
11.2019 - 03.2023

Senior Hair Stylist

Trendz Hair Studio
02.2019 - 11.2019

GG Style Studio
01.2018 - 01.2019

Apprentice Hairdresser

Stefan's Hair Fashions
12.2014 - 01.2018

Mc. Donald's Restaurant
01.2012 - 01.2014

Diploma of Interior Design and Decoration -

Billy Blue College Of Design

Certificate 4 Hairdressing -

Stefan's Hair Fashions

Certificate of Education -

Lourdes Hill College

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Brittany Kentrotis