Summary
Overview
Work History
Education
Employment Objective
Timeline
Generic

Brittany Laird

Endeavour Hills,Australia

Summary

To work in an administration position to further my skills and experience. Working in this industry, I can bring a skillset to compliment the team. I am looking for casual or a fixed term contract. I work very well in a team as well as on my own. I’m a quick learner and am eager to learn different skills and also teach the skills that I have obtained to others. I am respectful, reliable and honest and have exceptional customer service skills.

Overview

13
13
years of professional experience

Work History

Administration

Arcare
01.2013 - Current
  • Answering phones, archiving/filing, greeting potential customers, redirecting queries about Aged Care. Working alongside Senior Management Team.

Customer Service Officer

Flamestop
04.2025 - 07.2025

Customer service, managing multiple phone calls at a time, filing documentation, handling customer orders via email, phone and in person, compiling with companies EPA restrictions, upselling, answering customer enquires in a timely manner, handling customer returns and or complaints.

Customer Service Officer

APTC Australia
04.2023 - 03.2025
  • Customer Service, Invoicing, Filing of documents, Customer Service, Answering Queries and Phone Calls, Front of House, Fulfilling Orders via email, phone and in-store, responding to emails, Booking Freight, time management.
  • This is a face paced industry where you need to work autonomously as well as part of a Team, you need to be self motivated, well organised and proficient.

Fildes Printing
01.2017 - 01.2023
  • Running the rewind machine.
  • Quality Control checking, Meeting organisational targets, ensuring safe work practices, fast paced environment with minimal supervision.

Customer Service-Front of House

Sheek Hairdressing
01.2015 - 01.2016
  • Answering Telephone, taking bookings, answering queries, seating clients, client satisfaction.
  • Stocktake, placing orders, replenishing stock.
  • Cleaning- ensuring safe clean work environment.
  • Managing appropriate time frames- time management.
  • Money handling-eftpos use POS system.

Education

Sheek Hairdressing -

01.2016

Carrum Downs Secondary College
01.2013

Certificate III -

Beauty
01.2012

Certificate II -

Retail
01.2011

Employment Objective

To work in an administration position to further my skills and experience. Working in this industry, I can bring a skillset to compliment the team. I am looking for casual or a fixed term contract. I work very well in a team as well as on my own. I’m a quick learner and am eager to learn different skills and also teach the skills that I have obtained to others. I am respectful, reliable and honest and have exceptional customer service skills.

Timeline

Customer Service Officer

Flamestop
04.2025 - 07.2025

Customer Service Officer

APTC Australia
04.2023 - 03.2025

Fildes Printing
01.2017 - 01.2023

Customer Service-Front of House

Sheek Hairdressing
01.2015 - 01.2016

Administration

Arcare
01.2013 - Current

Sheek Hairdressing -

Carrum Downs Secondary College

Certificate III -

Beauty

Certificate II -

Retail
Brittany Laird