Summary
Overview
Work History
Education
Skills
Certification
Academic and Extra Curricular Awards
Timeline
Generic

Brittany Maddock

Carlton

Summary

I am an enthusiastic and motivated people-person who is passionate about using my wide range of industry experience and academic expertise to pursue a career in health promotion and community work. I have delivered over seven years of dedicated client facing experience, as well as completed a bachelor of arts in crimnology degree, focusing on human behavior and restorative community care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Kathmandu Chapel Street
03.2025 - Current
  • Independanly ran retail stores across New Zealand and Australia while managers were on vacation
  • Have successfully trained, coached and motivated staff to conduct best sales practice.
  • Experience in finding sale solutions and exceeding the needs of tourists and travelers in an outdoor retail store.
  • Successfully resolved loss prevention incidents while ensuring customer and staff safety.
  • Negotiated and calmly resolved conflicts with customers while adhering to company policy.
  • Upheld health and safety procedures and identified potential hazards in the workplace.
  • Visual merchandising experience.

Third in Charge

Kathmandu Lyall Bay
01.2023 - 02.2025

Medical Receptionist

Sexual Wellbeing Aotearoa (Formerly Family Planning NZ)
06.2021 - 12.2022
  • Worked with my team on the frontlines to deliver dedicated healthcare despite nationwide staff shortages during the COVID19 response.
  • Provided informed support to vulnerable patients in high-stress situations.
  • Took phone calls, triaged sudden walk-ins and balanced the calendars of clinicians; all while managing the needs of clients with empathy and sensitivity.
  • Handled and processed confidential patient information
  • Provided culturally competent and responsive healthcare services to clients of differing and diverse cultural background.

Multi-department Assistant

Pak N Save Supermarkets
10.2018 - 06.2021
  • As a multi department assistant this role saw me work across grocery, check out and chilled foods.
  • The ability to adapt to new environments quickly and efficiently, while managing store operations and customer needs with confidence were some of the skills I gained while working this role.

Aquatic Educator

Easyswim Swim Sports
07.2017 - 09.2018
  • During this role I had the rewarding experience of mentoring students of all ages and skill levels at a local swimming pool in my community.
  • This role saw me organizing and teaching my own lessons as well as adapting my teaching style to respond to individuals needs and learning progression with confidence.

Education

Bachelor of Arts - Criminology

Te Herenga Waka- Victoria University of Wellington
New Zealand
05-2024

Skills

  • Public speaking and Sales Skills
  • Time Management and Punctuality
  • Active listening
  • Conflict Resolution Skills
  • Triaging and Case Management
  • Microsoft Office Suite
  • Stakeholder Management
  • Staff Development and Coaching
  • Calendar Management and Scheduling

Certification

  • Certificate-Diverse Sexualities - Family Planning New Zealand
  • Certificate-Cultural Competency - Family Planning New Zealand
  • NZQA Level 2 First Aid- St John
  • New Zealand Day Skippers Certificate- NZ Coastguard

Academic and Extra Curricular Awards

Academic Awards

  • Massey University Achievement Scholarship - 2017
  • Overall academic Excellence, Heretaunga College - 2017
  • Distinction in English, Heretaunga College - 2017
  • Outstanding Effort in Business Studies, Heretaunga College – 2017

Extra Curricular Awards- NZ Cadet Forces

  • Certificate for completion of 43/16 Junior Non-commissioned officers' course-2016
  • Top of Division at Training Ship Tamatoa for Outstanding Performance- 2016
  • Certificate for completion of 02/18 Senior Non-commissioned officers' course-2018
  • Certificate for Completion of Coxswains Course- 2018

Timeline

Assistant Store Manager

Kathmandu Chapel Street
03.2025 - Current

Third in Charge

Kathmandu Lyall Bay
01.2023 - 02.2025

Medical Receptionist

Sexual Wellbeing Aotearoa (Formerly Family Planning NZ)
06.2021 - 12.2022

Multi-department Assistant

Pak N Save Supermarkets
10.2018 - 06.2021

Aquatic Educator

Easyswim Swim Sports
07.2017 - 09.2018

Bachelor of Arts - Criminology

Te Herenga Waka- Victoria University of Wellington

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Brittany Maddock