Brittany McKenny
Townsville,QLD
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Administration Coordinator
Donohues
08.2019 - Current
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Delegated tasks to administrative support staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained office calendars to track important dates and deadlines.
Customer Service
Donohues
08.2017 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service - Retail Assistant
Lowes Menswear
11.2014 - 01.2017
- Responsible for creating and receiving all stock into in-house program
- In charge of delegating daily jobs to staff members regarding incoming stock
- Creating and receiving all purchase orders
- Balancing invoices
- Organising meetings with suppliers
- Contacting suppliers regarding invoice/product discrepancies
- In charge of all ordering of office supplies and stationary
- Used Point of Sale (POS) software and become familiar with
- Company website and online ordering
- Monitored and directed incoming mail and prepared outgoing mail
- Serving customers as priority above all other duties
- General day to day customer service jobs such as answering phones, assisting with enquiries, following up on orders etc
- Opening and closing of store, till set up and end of day procedures
- Learning product knowledge until competent in all areas of stock
- Entering, receiving, marking and putting away stock and invoices
- Provide a high level of customer service
- Accurately enter stock receipt information into system
- Apply price and security tags to all items
- Maintain professional store presentation and cleanliness
- Open and close store in accordance with security procedures
- Operate electronic cash register and EFTPOS facility, managing large sums of cash with honesty and integrity and reconcile register at the end of each day's trade
- Ensure adherence to Workplace Health & Safety regulations including organisational policy and procedure at all times
Education
Senior Certificate -
Ryan Catholic College
11.2012
SIT -
Ryan Catholic College
11.2012
Certificate II in Tourism -
BSB30415 Certificate III Business -
Austral College
2015
Skills
- Working with Children - BlueCard
- Queensland Class ‘C' Drivers
- Licence
- Microsoft Word, Excel,Outlook & PowerPoint
Timeline
Administration Coordinator
Donohues
08.2019 - Current
Customer Service
Donohues
08.2017 - 01.2019
Customer Service - Retail Assistant
Lowes Menswear
11.2014 - 01.2017
Senior Certificate -
Ryan Catholic College
SIT -
Ryan Catholic College
Certificate II in Tourism -
BSB30415 Certificate III Business -
Austral College
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