Brittany Meddings
Holland Park
Summary
Knowledgeable in Emergency Procedures and Standard Operating Procedures with a strong background in leading cabin crew operations and ensuring passenger safety and satisfaction. Successfully managed in-flight services and resolved passenger issues, enhancing overall travel experience. Demonstrated leadership and communication skills in coordinating team efforts and maintaining high standards of service.
Overview
13
13
years of professional experience
Work History
Cabin Manager
Virgin Australia
03.2024 - Current
- Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
- Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.
- Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences to superiors post flight.
- Collaborated with flight crew for seamless operations and improved efficiency during flights.
- Reduced customer complaints through effective conflict resolution and timely responses to concerns.
- Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
- Contributed to the development of new training materials for cabin managers that focused on industry best practices and customer service excellence.
- Coordinated with pilots on flight status updates, promptly communicating relevant information to passengers as needed.
- Conducted regular cabin inspections to maintain cleanliness and identify potential safety hazards.
- Participated in ongoing professional development opportunities, staying informed on industry trends and updates in order to maintain a high level of expertise within the cabin manager role.
- Mentored junior cabin crew members, fostering professional development and growth within the team
- Evaluated performance metrics of cabin crew members, identifying areas for improvement and recommending targeted training initiatives as appropriate.
Cabin Crew
Virgin Australia
06.2022 - 03.2024
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Resolved passenger conflicts and medical emergencies during flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Cabin Crew
National Jet Systems Altara
01.2019 - 06.2022
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Resolved passenger conflicts and medical emergencies during flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Sales Advisor
H&M
09.2015 - 01.2019
- First Aid Officer
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Receptionist
Watertight Australia
01.2012 - 09.2015
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Certificate II Aviation - Flight Operations
Aviation Australia
Brisbane, QLD06.2015
Aircrew Security Response Program -
Airline Tactical Solutions
Brisbane, QLD06.2015
High school -
Canterbury College
Brisbane, QLD11.2014
Certificate II Hospitality -
Canterbury College
Brisbane, QLD10.2014
Certificate II Retail Make Up and Skin Care -
Rejuvi Nails And Training Academy
Brisbane, QLD09.2014
Skills
- Staff training and development
- Emergency procedures
- Problem-solving
- Teamwork and leadership
- Problem-solving abilities
- Excellent communication
- Active listening
- Adaptability and flexibility
- Training and mentoring
- Delegation and supervision
Timeline
Cabin Manager
Virgin Australia
03.2024 - Current
Cabin Crew
Virgin Australia
06.2022 - 03.2024
Cabin Crew
National Jet Systems Altara
01.2019 - 06.2022
Sales Advisor
H&M
09.2015 - 01.2019
Receptionist
Watertight Australia
01.2012 - 09.2015
Certificate II Aviation - Flight Operations
Aviation Australia
Aircrew Security Response Program -
Airline Tactical Solutions
High school -
Canterbury College
Certificate II Hospitality -
Canterbury College
Certificate II Retail Make Up and Skin Care -
Rejuvi Nails And Training Academy
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